Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while playing BF4

04 Oct 2014   #1
generalpetres

Windows 7 Professional x64
 
 
BSOD while playing BF4

I have just recently reinstalled windows 7 after my computer crashed after trying to update my video card drivers causing my computer to only boot to windows loading screen the bsod.

I reinstalled all my programs and was playing bf4 and my game would play fine for about 5 min then it would lock up and loop the sound then crash. It did this too me a couple of times so i used driver verifier and had the computer crash a couple of times with in the first 2min of running it. Can someone please help.

it looks like im getting two different Bsods,

This is the Bsods im getting while playing in game.

On Sun 10/5/2014 1:13:04 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8007B15028, 0xB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


This is the Bsod i got while doing Driver verifier
On Sun 10/5/2014 12:46:00 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100414-88982-01.dmp
This was probably caused by the following module: hidclass.sys (HIDCLASS+0x2710)
Bugcheck code: 0xC9 (0x220, 0xFFFFF88005BAF710, 0xFFFFFA800B355670, 0xFFFFFA800B49A7D0)
Error: DRIVER_VERIFIER_IOMANAGER_VIOLATION
file path: C:\Windows\system32\drivers\hidclass.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hid Class Library
Bug check description: This is the bug check code for all Driver Verifier
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



My System SpecsSystem Spec
.
04 Oct 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

Code:
ASACPI.sys                  Sun Mar 27 21:30:36 2005 (42476C4C
Older drivers like this are a common cause of BSODs. Please update: http://support.asus.com/download/download.aspx

Code:
ctac32k.sys                 Wed Jul  2 03:38:22 2008
Please update: Creative Worldwide Support

Code:
NvStreamKms.sys             Fri Jul 25 06:35:56 2014 (53D2411C)
In all honesty I have never seen this driver before. After doing some research it is a nVidia driver, and after doing more research it is shown to cause problems in windows 8.1. Although you are not running 8.1, I suggest you uninstall ALL nVidia drivers, and reinstall ONLY the display drivers.

Code:
Start Menu\Programs\MagicDisc	Public:Start Menu\Programs\MagicDisc  	Public
Until we figure out the problem of this BSOD, can you please uninstall this program. If found that this isn't the cause then you can reinstall it.

Code:
Probably caused by: HIDCLASS.SYS
This is showing that the BSOD is being caused by USB drivers. Reinstall them, you can also update them through Windows Update.

Code:
BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
This also shows that you have driver verifier on. For now Turn off(you can do so using this tutorial): Driver Verifier - Enable and Disable

Code:
Probably caused by: GenuineIntel
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Code:
Expected Frequency: 2660 
Actual Frequency: 4250
Undo your overclock. This could be the MAIN cause of this BSOD. But also follow the steps below!

Quote:
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
Coutesy of: writhziden
After you complete this, post back results. It is possible I may have missed something has I have been gone for some time.
My System SpecsSystem Spec
05 Oct 2014   #3
generalpetres

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Hello,

Code:
ASACPI.sys                  Sun Mar 27 21:30:36 2005 (42476C4C
Older drivers like this are a common cause of BSODs. Please update: http://support.asus.com/download/download.aspx
what driver would this be? i updated my bios driver the the latest one they had, my computer is over 5 years old and they stopped doing drivers for some of the stuff i have in my computer.

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
ctac32k.sys                 Wed Jul  2 03:38:22 2008
Please update: Creative Worldwide Support
my sound card has the last driver they made for it.

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
NvStreamKms.sys             Fri Jul 25 06:35:56 2014 (53D2411C)
In all honesty I have never seen this driver before. After doing some research it is a nVidia driver, and after doing more research it is shown to cause problems in windows 8.1. Although you are not running 8.1, I suggest you uninstall ALL nVidia drivers, and reinstall ONLY the display drivers.
I have two video cards in my computer an gtx470 and a gts 8800 512mb card, the 8800 driver is the one i currently have installed as the latest one for my gtx470 only causes bsods.

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
Start Menu\Programs\MagicDisc    Public:Start Menu\Programs\MagicDisc      Public
Until we figure out the problem of this BSOD, can you please uninstall this program. If found that this isn't the cause then you can reinstall it.
i uninstalled magic disc

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
Probably caused by: HIDCLASS.SYS
This is showing that the BSOD is being caused by USB drivers. Reinstall them, you can also update them through Windows Update.
where can i find just the usb drivers? Are you refering to the drivers for my keyboard and mouse? thoes both have up to date drivers

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
This also shows that you have driver verifier on. For now Turn off(you can do so using this tutorial): Driver Verifier - Enable and Disable
this was already been turned off when i posted this thread

Quote   Quote: Originally Posted by HonorGamer View Post
Code:
Probably caused by: GenuineIntel
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Code:
Expected Frequency: 2660 
Actual Frequency: 4250
Undo your overclock. This could be the MAIN cause of this BSOD. But also follow the steps below!
The overclock was actually 3.42 Ghz dont know why it was stating 4250, i set almost everything back to stock in the bios but im running the cpu overclock profile as xmp so my ram will run at the default clock of 1600 instead of 1066 at stock.


so far i haven't had a bsod, but it seems i fixed one issue and might have found another, now when im playing bf4 i can play for about 10-15 min then my entire computer and game will lock up and sound loop freeze. only way to recover from this is to restart the computer.

RE: after i finished writing this my computer locked up on the desktop and my mouse and keyboard stopped working and the lights in both went off.
My System SpecsSystem Spec
.

06 Oct 2014   #4
generalpetres

Windows 7 Professional x64
 
 

ttt
My System SpecsSystem Spec
06 Oct 2014   #5
HonorGamer

Windows 8.1 Pro x64
 
 

Quote:
after i finished writing this my computer locked up on the desktop and my mouse and keyboard stopped working and the lights in both went off.
Have you tried plugging them into different USB ports?

Quote:
but it seems i fixed one issue and might have found another, now when im playing bf4 i can play for about 10-15 min then my entire computer and game will lock up and sound loop freeze. only way to recover from this is to restart the computer.
I will do some research on this.
My System SpecsSystem Spec
06 Oct 2014   #6
generalpetres

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by HonorGamer View Post
Quote:
after i finished writing this my computer locked up on the desktop and my mouse and keyboard stopped working and the lights in both went off.
Have you tried plugging them into different USB ports?

Quote:
but it seems i fixed one issue and might have found another, now when im playing bf4 i can play for about 10-15 min then my entire computer and game will lock up and sound loop freeze. only way to recover from this is to restart the computer.
I will do some research on this.

The computer freezing/ locking up and the mouse and keyboard stop working are all one event. i wonder if something on my computer is going out or if its a driver or something screwing up.
My System SpecsSystem Spec
06 Oct 2014   #7
generalpetres

Windows 7 Professional x64
 
 

my computer froze again but this time my mouse light stayed flashing but my keyboard went off and when i unplugged my usb drive on my keyboard it cause the lights to go on momentarily on the keyboard but quickly went back off so i got an old keyboard i never used and am trying to see if this fixes the issue. i also deleted the usb drivers and force windows to reinstall them and i also disabled the usb power option so hopefully this fixes my current issues.
My System SpecsSystem Spec
07 Oct 2014   #8
HonorGamer

Windows 8.1 Pro x64
 
 

Sorry for this late reply, work has been busy.

When you Uninstalled the drivers, did you do so thru device driver?
My System SpecsSystem Spec
07 Oct 2014   #9
generalpetres

Windows 7 Professional x64
 
 

i followed the guide for deleting the INFCACHE.1 file and reinstalling it. i tried using another keyboard but it still does it, i also deleted the creative drivers and installed pax driivers for them instead, still no luck. i think ill pull my computer out and start checking to see if everything is connected 100 percent and nothing is lose.

This only started after i had to reinstall windows due to bad nvidia driver that killed my computer. so im hoping its just a bad driver.
My System SpecsSystem Spec
07 Oct 2014   #10
HonorGamer

Windows 8.1 Pro x64
 
 

Do you have the BETA drivers installed? If so, maybe try reverting back to older versions.
My System SpecsSystem Spec
Reply

 BSOD while playing BF4




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing some games/recently playing FIFA World
The title speaks for itself, i have dump files listed below, and i would really like to fix this problem. Thank you in advance.
BSOD Help and Support
BSOD playing too long, watching a video and playing a game or gmod
I get BSOD whenever I am on my computer for 6 hours or over, watching a video and playing a game, or while playing gmod in general. My comp specs are on my profile as best as I could get. My computer runs 68C 26% fanspeed when not playing any games and gets as hot as 86C when playing games. and my...
BSOD Help and Support
BSOD randomly/ when playing LoL and playing a video on youtube
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.2 Locale ID: 13321 Additional information about the problem: BCCode: a BCP1: FFFFFFFF BCP2: 00000002 BCP3: 00000000
BSOD Help and Support
BSOD Whilst playing Browsing and Playing game's
Hi I'm new to this forum and was wondering if i could get some help or advice on what the problem might be the PC is only 3 months old and has had four recent blue screen errors over the time i have been using it and i was wondering if this is a hardware or system failure that i may need to...
BSOD Help and Support
BSOD on a daily basis, mostly when playing playing Heroes of Newerth.
Hello A few weeks ago I mounted a new hard drive that had data recovered from a damaged one. And since then I've been getting blue screens almost everyday. Prior to that the machine was working fine. I did not notice a specific time for it to happen, but generally when I am playing "Heroes of...
BSOD Help and Support
BSOD randomly after playing games or playing movies )
Hi Guys, I have issues with my desktop. I randomly get the bsod (kernel data inpage error). I thought it started after I installes the new ATI drivers. So I tried older drivers but without any result. After that I thought it was an issues with Win 7 64bit. So I installed 32bit. But still I get...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:24.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App