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Windows 7: BSOD randomly ntoskrnl and win32k.sys

05 Oct 2014   #1
jojjen

Windows 7 x64
 
 
BSOD randomly ntoskrnl and win32k.sys

Hello!
I got bluescreens once or twice a day. It happens randomly.
Now suddenly the code changed. From win32k.sys too IRLQ something.

Check the two latest bluescreens dumps.
I bought a new graphics card for 2 months ago. I dont know if it is something with that!

Thanks in advance!


My System SpecsSystem Spec
.
05 Oct 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello jojjen, welcome to Seven Forums. I will try o assist you with this. he last 2 dump files list this

Code:
dump_iaStorA
start             end                 module name
fffff880`042d7000 fffff880`04591000   dump_iaStorA T (no symbols)           
    Loaded symbol image file: dump_iaStorA.sys
    Image path: \SystemRoot\System32\Drivers\dump_iaStorA.sys
    Image name: dump_iaStorA.sys
    Timestamp:        Fri Aug 16 10:22:01 2013 (520E5FB9)
    CheckSum:         000A029C
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This is a driver created to provide disk access during crash dump file generation


Code:
atikmdag
start             end                 module name
fffff880`10050000 fffff880`10ffa000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:       Mon Aug 11 19:37:53 2014 (53E97E01)
    CheckSum:         00F38D59
    ImageSize:        00FAA000
This is your Graphics Card driver which probably needs to be updated. Let me give you some suggestions.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

can you tell me what Graphics Card you had before this one. I am going to hazard a guess and say you bought this card around August 16. That is when your dump files started and have been pretty steady since.

I would also like you to make sure your Samsung SSD Firmware is up to date and is having no issues. There were a lot of indications in the dump files of I/O errors. I would like you to check your Western digital drive with the western Digital Diagnostic test, Data Lifeguard. They have 2 versions of the test, you will get better results with the version for DOS, as you will boot from the media you create and it will be able to test the hard drive while not in use. If you can't get that to work, just use the Windows version which will install and check the disk. You can download either version at WD Support / Downloads / SATA & SAS / WD Black

Also, please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
05 Oct 2014   #3
jojjen

Windows 7 x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello jojjen, welcome to Seven Forums. I will try o assist you with this. he last 2 dump files list this

Code:
dump_iaStorA
start             end                 module name
fffff880`042d7000 fffff880`04591000   dump_iaStorA T (no symbols)           
    Loaded symbol image file: dump_iaStorA.sys
    Image path: \SystemRoot\System32\Drivers\dump_iaStorA.sys
    Image name: dump_iaStorA.sys
    Timestamp:        Fri Aug 16 10:22:01 2013 (520E5FB9)
    CheckSum:         000A029C
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This is a driver created to provide disk access during crash dump file generation


Code:
atikmdag
start             end                 module name
fffff880`10050000 fffff880`10ffa000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:       Mon Aug 11 19:37:53 2014 (53E97E01)
    CheckSum:         00F38D59
    ImageSize:        00FAA000
This is your Graphics Card driver which probably needs to be updated. Let me give you some suggestions.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

can you tell me what Graphics Card you had before this one. I am going to hazard a guess and say you bought this card around August 16. That is when your dump files started and have been pretty steady since.

I would also like you to make sure your Samsung SSD Firmware is up to date and is having no issues. There were a lot of indications in the dump files of I/O errors. I would like you to check your Western digital drive with the western Digital Diagnostic test, Data Lifeguard. They have 2 versions of the test, you will get better results with the version for DOS, as you will boot from the media you create and it will be able to test the hard drive while not in use. If you can't get that to work, just use the Windows version which will install and check the disk. You can download either version at WD Support / Downloads / SATA & SAS / WD Black

Also, please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
Thank you!

I had a Nvidia Geforce 670. But i formated my SSD after i changed graphics card! Gonna uninstall the current driver now and install the new one.
My System SpecsSystem Spec
.

07 Oct 2014   #4
jojjen

Windows 7 x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello jojjen, welcome to Seven Forums. I will try o assist you with this. he last 2 dump files list this

Code:
dump_iaStorA
start             end                 module name
fffff880`042d7000 fffff880`04591000   dump_iaStorA T (no symbols)           
    Loaded symbol image file: dump_iaStorA.sys
    Image path: \SystemRoot\System32\Drivers\dump_iaStorA.sys
    Image name: dump_iaStorA.sys
    Timestamp:        Fri Aug 16 10:22:01 2013 (520E5FB9)
    CheckSum:         000A029C
    ImageSize:        002BA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This is a driver created to provide disk access during crash dump file generation


Code:
atikmdag
start             end                 module name
fffff880`10050000 fffff880`10ffa000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:       Mon Aug 11 19:37:53 2014 (53E97E01)
    CheckSum:         00F38D59
    ImageSize:        00FAA000
This is your Graphics Card driver which probably needs to be updated. Let me give you some suggestions.

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from Latest AMD Catalyst Video Driver for Windows 7 . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial Drivers - Clean Left over Files after Uninstalling and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

can you tell me what Graphics Card you had before this one. I am going to hazard a guess and say you bought this card around August 16. That is when your dump files started and have been pretty steady since.

I would also like you to make sure your Samsung SSD Firmware is up to date and is having no issues. There were a lot of indications in the dump files of I/O errors. I would like you to check your Western digital drive with the western Digital Diagnostic test, Data Lifeguard. They have 2 versions of the test, you will get better results with the version for DOS, as you will boot from the media you create and it will be able to test the hard drive while not in use. If you can't get that to work, just use the Windows version which will install and check the disk. You can download either version at WD Support / Downloads / SATA & SAS / WD Black

Also, please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
Hello!
I got bluescreen again after i did everything you wrote.
I did a extended test on my WD hard drive. It took 6 hours xD
Uploaded the latest dump!
I think it may happen when im gaming. I started Counter Strike GO. Then i got bluescreen.
My System SpecsSystem Spec
07 Oct 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello jojjen. I ran your dimp fle and this is what I received

Code:
 Ntfs
start             end                 module name
fffff880`01416000 fffff880`015bf000   Ntfs       (pdb symbols)          c:\symcache\ntfs.pdb\CF8C94B9CD6A4D5697235BA5374DA2532\ntfs.pdb
    Loaded symbol image file: Ntfs.sys
    Mapped memory image file: c:\symcache\Ntfs.sys\52E1BE8A1a9000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Thu Jan 23 19:14:50 2014 (52E1BE8A)
    CheckSum:         0019F25D
    ImageSize:        001A9000
    File version:     6.1.7601.18378
    Product version:  6.1.7601.18378
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntfs.sys
    OriginalFilename: ntfs.sys
    ProductVersion:   6.1.7601.18378
    FileVersion:      6.1.7601.18378 (win7sp1_gdr.140123-1436)
    FileDescription:  NT File System Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
 avc3
start             end                 module name
fffff880`0bc54000 fffff880`0bd09000   avc3     T (no symbols)           
    Loaded symbol image file: avc3.sys
    Image path: \SystemRoot\system32\DRIVERS\avc3.sys
    Image name: avc3.sys
    Timestamp:        Fri Jul 19 08:38:03 2013 (51E9413B)
    CheckSum:         000BD9E1
    ImageSize:        000B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your BitDefender Active Virus Control filter driver

Please make sure all of your Windows updates have been installed, and until we get this straightened out, uninstall BitDefender With the BitDefender utility ( Uninstall Bitdefender ) and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows ).

Also, please make sure your Firmware is up to date on your SSD and run Check Disk on your Western Digital drive (Disk Check )
My System SpecsSystem Spec
08 Oct 2014   #6
jojjen

Windows 7 x64
 
 

Quote   Quote: Originally Posted by essenbe View Post
Hello jojjen. I ran your dimp fle and this is what I received

Code:
 Ntfs
start             end                 module name
fffff880`01416000 fffff880`015bf000   Ntfs       (pdb symbols)          c:\symcache\ntfs.pdb\CF8C94B9CD6A4D5697235BA5374DA2532\ntfs.pdb
    Loaded symbol image file: Ntfs.sys
    Mapped memory image file: c:\symcache\Ntfs.sys\52E1BE8A1a9000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Thu Jan 23 19:14:50 2014 (52E1BE8A)
    CheckSum:         0019F25D
    ImageSize:        001A9000
    File version:     6.1.7601.18378
    Product version:  6.1.7601.18378
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntfs.sys
    OriginalFilename: ntfs.sys
    ProductVersion:   6.1.7601.18378
    FileVersion:      6.1.7601.18378 (win7sp1_gdr.140123-1436)
    FileDescription:  NT File System Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
 avc3
start             end                 module name
fffff880`0bc54000 fffff880`0bd09000   avc3     T (no symbols)           
    Loaded symbol image file: avc3.sys
    Image path: \SystemRoot\system32\DRIVERS\avc3.sys
    Image name: avc3.sys
    Timestamp:        Fri Jul 19 08:38:03 2013 (51E9413B)
    CheckSum:         000BD9E1
    ImageSize:        000B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your BitDefender Active Virus Control filter driver

Please make sure all of your Windows updates have been installed, and until we get this straightened out, uninstall BitDefender With the BitDefender utility ( Uninstall Bitdefender ) and replace it with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows ).

Also, please make sure your Firmware is up to date on your SSD and run Check Disk on your Western Digital drive (Disk Check )
Hello!
I removed Bitdefender but got one error. Uploading it!
No errors on the WD disk.
I've already update the firmware of my ssd!
Hope this will fix it!
Do i have to install MSE if i already using NOD32?
My System SpecsSystem Spec
08 Oct 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

jojjen, please understand, I only make recommendations which you can choose to follow or not. I only recommend Security Essentials because it has never caused a BSOD. So, we would be safe in that area.
My System SpecsSystem Spec
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 BSOD randomly ntoskrnl and win32k.sys




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