BSOD during either restart or shutdown. power driver state failure

gigglez · 06 Oct 2014

Hi fellas,

I've recently purchased a new prostar laptop(clevo), installed win7 pro x64 and everything has been running relatively painless so far. recently i've had two BSOD events during restart and shutdown. Not much else to report as far as issues go although my external hard drive stop registering in device manager or disk management. hard drive is tested on another laptop fine so i suspect sufficient power is not getting transferred through the usb to power the HD. not sure if related i just want to finish up the new machine without having regular BSOD's.

cheers

Boozad · 06 Oct 2014

Welcome to 7F.

1: AVG is causing issues.

Code:

fffff880`033cb2b8  fffff880`02d3a3cfUnable to load image \SystemRoot\system32\DRIVERS\avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia+0x323cf

Code:

fffff880`0338b078  fffff880`03c1001aUnable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1001a

Uninstall AVG and install MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

2: Your nVidia driver has been flagged.

Code:

fffff880`033cb7f8  fffff880`0f21778eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1f178e

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f026000 fffff880`0fcfa000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Sep 13 20:59:50 2014 (5414A236)
    CheckSum:         00C8E3A6
    ImageSize:        00CD4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download this earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

gigglez · 06 Oct 2014

I've made the changes you advised and i've restarted with no BSOD or issues so it looks pretty good, thanks.

On a side note can i ask what files you found those errors in. was it the minidump files? if so what software did you use to open them for viewing? just cause i'd like to be able to help myself in the future.

Once again thanks for your help i appreciate it.

cheers

Boozad · 07 Oct 2014

The .dmp files contain all the information from the crashes and we use WinDBG to read them. WinDBG - Install & Configure

gigglez · 18 Oct 2014

Hi,
I'm getting BSOD's again and i can't seem to identify the error using WinDBG to open th minidump file. it displays correctly but i can't see any obvious error in the dump. are you able to have a quick look and see if you can spot it please.

avg is still gone and i'm running older nvidia drivers as you advised. cheers