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Windows 7: BSOD occurring during lock screen

06 Oct 2014   #1
mkamalakkannan

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD occurring during lock screen

Hi,
I have a Toshiba laptop with the following configuration. I have been frequently encountering BSODs, especially when I lock the screen and try to resume.
I have attached the mini dump files to dropbox and the link is below.
Could you please take a look and let me know?

Manufacture: Toshiba
Operating system: Windows 7 Home premium - 64 Bit
Processor : Core i5 M 480 @ 2.67GHz
RAM: 4.0 GB
Total size of hard disk(s) 582 GB
Display adapter type Intel(R) HD Graphics
Total available graphics memory 1696 MB

https://www.dropbox.com/s/bm09wrfxdm...52_72.zip?dl=0

Any help would be highly appreciated
Thanks in advance


My System SpecsSystem Spec
.
06 Oct 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello mkamalakkannan, welcome to seven forums. I will try to assist you with this. I checked the last 5 Dump files and 4 of the 5 were the same. Those 4 listed
Code:
pci
start             end                 module name
fffff880`00e00000 fffff880`00e33000   pci        (pdb symbols)          c:\symcache\pci.pdb\CB76D2E9B4BD4058A1AD2452855153671\pci.pdb
    Loaded symbol image file: pci.sys
    Mapped memory image file: c:\symcache\pci.sys\4CE7928F33000\pci.sys
    Image path: \SystemRoot\system32\drivers\pci.sys
    Image name: pci.sys
    Timestamp:        Sat Nov 20 03:19:11 2010 (4CE7928F)
    CheckSum:         00033150
    ImageSize:        00033000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     pci.sys
    OriginalFilename: pci.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  NT Plug and Play PCI Enumerator
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Which is from a Windows Update. And

Code:
igdkmd64
start             end                 module name
fffff880`04a26000 fffff880`053f8d80   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Sat Feb 20 10:24:28 2010 (4B800CBC)
    CheckSum:         009D7EE1
    ImageSize:        009D2D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your Intel Graphics driver Which you should be able to update from here https://downloadcenter.intel.com/Default.aspx

The other Dump file also listed a windows update and a motherboard driver

Code:
afd
start end module name
fffff880`03c00000 fffff880`03c89000 afd (pdb symbols) c:\symcache\afd.pdb\5A0859BB12A543CB88E6A346938FAFA82\afd.pdb
Loaded symbol image file: afd.sys
Mapped memory image file: c:\symcache\afd.sys\5388291C89000\afd.sys
Image path: \SystemRoot\system32\drivers\afd.sys
Image name: afd.sys
Timestamp: Fri May 30 01:45:48 2014 (5388291C)
CheckSum: 0007E9E2
ImageSize: 00089000
File version: 6.1.7601.18489
Product version: 6.1.7601.18489
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.7 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: afd.sys
OriginalFilename: afd.sys
ProductVersion: 6.1.7601.18489
FileVersion: 6.1.7601.18489 (win7sp1_gdr.140529-2100)
FileDescription: Ancillary Function Driver for WinSock
LegalCopyright: © Microsoft Corporation. All rights reserved.
Windows update, a winsock driver and

Code:
NETw5s64
start             end                 module name
fffff880`05804000 fffff880`05f63000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Wed Jan 13 10:37:13 2010 (4B4DF6B9)
    CheckSum:         0075EBFF
    ImageSize:        0075F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Intel 5100 wifi
I think I would try to update both drivers from your Manufacturer's web site for you particular computer, then if that will not work, try Intel.

If you would:
Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs


Also, in the future, please upload all file to Seven forums. This will tell you how to do it.
Screenshots and Files - Upload and Post in Seven Forums

Please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
09 Nov 2014   #3
mkamalakkannan

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD when inactive or randomly

I sincerely thank you for the advice.
I updated the graphic driver and it seemed to fix the issue for a few days.

But after that I have been facing the BSOD again. . It happens when I would close all my work and just leave the laptop for a while. It also happens randomly, when I am working on applications such as office or matlab or just browsing etc without any fixed pattern.
I have uploaded the dump file again. Also, I have filled out the system specifications.

Kindly take a look and help me out.
Thanks in advance for your help.
My System SpecsSystem Spec
.

09 Nov 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

mkamalakkannan, I ran the dump files and they were all the sane as before.

Code:
NETw5s64
start             end                 module name
fffff880`0585f000 fffff880`05fbe000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Wed Jan 13 10:37:13 2010 (4B4DF6B9)
    CheckSum:         0075EBFF
    ImageSize:        0075F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your Intel 5100 wifi and can be updated from http://downloadcenter.intel.com/Default.aspx

Code:
igdkmd64
start             end                 module name
fffff880`04ad3000 fffff880`054f5940   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Jan 12 12:18:33 2011 (4D2DF079)
    CheckSum:         00A301FA
    ImageSize:        00A22940
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel Graphics driver and can be updated from the same place

The other 2 Windows Update drivers were the same too. Please update those drivers. Run the Intel update tool. Also run the sfc /scannow I gave you instructions for in the previous post and let me know the results. Also make sure your Windows Updates are current.
My System SpecsSystem Spec
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