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Windows 7: Random BSOD due to win3k.sys error message

07 Oct 2014   #1
rlister302

Windows 7 Home Premium 64 bit
 
 
Random BSOD due to win3k.sys error message

Hey everybody, I recently built a computer and it ran fine for awhile until I started getting random BSOD's. It seems like whenever I come back from sleep mode is when it triggers it. I have run a few tests and can't seem to figure it out. I don't think it is overheating, because the processor temperature sits around 90F which is normal. I also ran a memory diagnostic test and it also came back normal. I just ran a windows system check and it also came back normal. I have read that this error message is typically related to memory or overheating, but I can't seem to find the problem. Please help!



Thanks,
Ryan


My System SpecsSystem Spec
.
07 Oct 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello rlister302, welcome to Seven Forums. I will try to help you with this problem. I have looked at your dump files and Have checked all the ones from the past month. The one thing in common, is all but 1 reference is to the NTFS file system.

Code:
 Ntfs
start             end                 module name
fffff880`01416000 fffff880`015bf000   Ntfs       (pdb symbols)          c:\symcache\ntfs.pdb\CF8C94B9CD6A4D5697235BA5374DA2532\ntfs.pdb
    Loaded symbol image file: Ntfs.sys
    Mapped memory image file: c:\symcache\Ntfs.sys\52E1BE8A1a9000\Ntfs.sys
    Image path: \SystemRoot\System32\Drivers\Ntfs.sys
    Image name: Ntfs.sys
    Timestamp:        Thu Jan 23 19:14:50 2014 (52E1BE8A)
    CheckSum:         0019F25D
    ImageSize:        001A9000
    File version:     6.1.7601.18378
    Product version:  6.1.7601.18378
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntfs.sys
    OriginalFilename: ntfs.sys
    ProductVersion:   6.1.7601.18378
    FileVersion:      6.1.7601.18378 (win7sp1_gdr.140123-1436)
    FileDescription:  NT File System Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Code:
avc3
start             end                 module name
fffff880`0bc54000 fffff880`0bd09000   avc3     T (no symbols)           
    Loaded symbol image file: avc3.sys
    Image path: \SystemRoot\system32\DRIVERS\avc3.sys
    Image name: avc3.sys
    Timestamp:        Fri Jul 19 08:38:03 2013 (51E9413B)
    CheckSum:         000BD9E1
    ImageSize:        000B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
BitDefender Active Virus Control filter driver

Code:
dump_iaStorA
start             end                 module name
fffff880`06e76000 fffff880`07147000   dump_iaStorA T (no symbols)           
    Loaded symbol image file: dump_iaStorA.sys
This is from your sata controller, but it is simply a file that allows writing crash dumps, but still telated to a sata controller which affects hard drives and the file system.


Code:
nvlddmkm
start             end                 module name
fffff880`0f258000 fffff880`0fee6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 12:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This is your Nvidia drivers, which we will update.


Please visit your motherboard's web site for your motherboard and update any drivers that you have installed

You have filled out your system specs, but what PSU do you have and what CPU cooler? Also

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please also run Western Digital's diagnostic test. Please run the one from DOS as it will give you a more accurate result. If it won't work use the one for Windows. http://support.wdc.com/product/downl...id=613&lang=en

Also please run Check disk Disk Check

also please update your Nvidia drivers using this method, it sounds like a lot, but it really isn't.
NVIDIA Drivers - Avoid Problems

Also, if you are overclocking anything, please set your BIOS to defaults and anything else back to default levels.
My System SpecsSystem Spec
07 Oct 2014   #3
rlister302

Windows 7 Home Premium 64 bit
 
 

I am in the middle of installing the NVIDIA graphics drivers after I uninstalled all of them. The processor cooler was included with the processor, and the PSU is a Cooler Master Semi-Modular 650w. I'm not overclocking anything, and I'm going to run the HDD diagnostic test as well as the system scan. I did one before I uninstalled anything, and it said that no errors were detected. I will post back here as soon as I have run these other tests. Thanks for the help so far man!
My System SpecsSystem Spec
.

07 Oct 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. Also, if you have any questions don't be hesitant to ask. I don't mind answering at all.
My System SpecsSystem Spec
07 Oct 2014   #5
rlister302

Windows 7 Home Premium 64 bit
 
 

I have completed all the tests and everything came back OK. I have a feeling it might have been the device drivers. Thanks for all the help!
My System SpecsSystem Spec
07 Oct 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You may very well be correct. But give it a while to be sure you are stable. Once you believe you are stable, please mark the thread solved. If you have any more BSODs, please run the BSOD posting instructions again and upload them in a new post.
My System SpecsSystem Spec
09 Oct 2014   #7
rlister302

Windows 7 Home Premium 64 bit
 
 

It's been a few days, and normally my computer would have crashed at least once. Thanks for the help man. I think that solved the problem!

Regards,
Ryan
My System SpecsSystem Spec
09 Oct 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You're quite welcome. I'm glad your computer is running as you like it to. If you have any further problems, just let us know. We're open 24/7.
My System SpecsSystem Spec
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