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Windows 7: BSOD playing CS:GO or any game and sometimes without doing nothing

07 Oct 2014   #1
WilliamBradshaw

Window 7 ultimate 64bits
 
 
BSOD playing CS:GO or any game and sometimes without doing nothing

Hello everyone,

I have a BSOD issue and I donīt know how to fix it. As I've seen so far the BSOD error codes are not always the same and this BSOD's happens while playing any game like CS:GO or Dota2 and sometimes just while watching a video on youtube or closing teamspeak.

I've used the program recommended at "BSOD - Posting Instructions" and uploaded the zip file created.

Hope someone can help me

My PC
Quote:
Motherboard: Asus Sabertooth Z87
CPU: QuadCore Intel Core i5-4670, 3600 MHz (36 x 100)
GPU: EVGA e-GeForce GTX 480
RAM: Kingston HyperX KHX1600C10D3/8GX
Hard Drives: ATA Samsung SSD 840 SCSI Disk Device (111 GB)
ATA ST3250310AS SCSI Disk Device (250 GB, 7200 RPM, SATA-II)
ATA ST3500630AS SCSI Disk Device (500 GB, 7200 RPM, SATA-II)
BIOS type: AMI (05/17/2013)
OS: Windows 7 Ultimate x64 (Service Pack 1)
Power supply: NOX 750W
Thanks

William


My System SpecsSystem Spec
.
07 Oct 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

hello WilliamBradshaw, welcome to Seven Forums. I will try to help you with this. I looked at your last 6 dump files. 3 of them listed your Graphics driver and there were several mentions of hard drive controllers and/or file systems.

Code:
nvlddmkm
start             end                 module name
fffff880`0f40e000 fffff880`1004f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Nov 11 07:24:05 2013 (5280DA75)
    CheckSum:         00C10283
    ImageSize:        00C41000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your graphics driver which needs updating.

Code:
RTKVHD64
start             end                 module name
fffff880`07c6f000 fffff880`07f9c680   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Mar 05 07:21:03 2013 (5135F13F)
    CheckSum:         0033EDB8
    ImageSize:        0032D680
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Which is your Realtek High Definition Audio Driver which is also out of date

Code:
dump_iaStorA
start             end                 module name
fffff880`0421e000 fffff880`044eb000   dump_iaStorA T (no symbols)           
    Loaded symbol image file: dump_iaStorA.sys
    Image path: \SystemRoot\System32\Drivers\dump_iaStorA.sys
    Image name: dump_iaStorA.sys
    Timestamp:        Mon Jan 14 12:00:27 2013 (50F447BB)
    CheckSum:         000A2FE2
    ImageSize:        002CD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 
This is part of your SATA Controller which gives access to your hard drives during a crash dump.
Unloaded modules:
fffff880`0422c000 fffff880`044f9000   dump_iaStorA
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  002CD000
As you noted, the bug codes are almost all different which suggests that there is possibly an underlying issue involved. Also, almost all of your driver appear to be outdated.

I would suggest you go to your Motherboard's web site Motherboards - SABERTOOTH Z87 - ASUS and see if you can find updated Motherboard drivers.

Also, please update your Graphics driver using this method NVIDIA Drivers - Avoid Problems

Please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Try those things and let us know if your problem improves any. I would also like to mention that one of the games you mentioned, CS GO is a game that a lot of people seem to have problems with. I don't know why, but many do. It is not one of the games I play so I can give you no suggestions about it.

I would also suggest you make sure your SSD Firmware is up to date and that you run Check Disk on all of your Mechanical hard drives.

Also, if you are overclocking anything, please set it back to default levels, at least until we can get you stable.
My System SpecsSystem Spec
07 Oct 2014   #3
WilliamBradshaw

Window 7 ultimate 64bits
 
 

Many hanks for your fast reply essenbe! I'll update every driver to the last version and let you know the result of the sfc /scannow.
My System SpecsSystem Spec
.

08 Oct 2014   #4
WilliamBradshaw

Window 7 ultimate 64bits
 
 

So I've updated every driver I can think of: Chipset, LAN, Sound, USB, AHCI, Asmedia, Graphics card (GeForce experience included) SSD Firmware and all Windows updates. Also I've done sfc /scannow and no errors were detected. Now I'm running check disk on my mechanical hard drives. I'll let you know the results.
My System SpecsSystem Spec
08 Oct 2014   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please do. if you happen to get another BSOD, please run the BSOD posting instructions again and post the results here in a new post. Just so you know, if you post a new post, I am notified of the fact. If you edit an old post, I am not notified.
My System SpecsSystem Spec
08 Oct 2014   #6
WilliamBradshaw

Window 7 ultimate 64bits
 
 

I've checked both disks, one had no issues, the ATA ST3500630AS SCSI Disk Device (500 GB, 7200 RPM, SATA-II had some sector issues but were fixed, I've also done a full scan with antivirus and malwarebytes and fix the registry with Ccleaner. At this point I cant think of anything more to do. If BSOD comes again I'll post the issue.

Many thanks for your time essenbe.

BTW is there any info where I can learn more about BSOD and how to find the problem?
My System SpecsSystem Spec
08 Oct 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Sure, here is a lot of information on it Crash and lockup debug 'How To' - Windows 7 Help Forums and how to install it is here WinDBG - Install & Configure, that's for the new OS but it's the same for Windows 7.
My System SpecsSystem Spec
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