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Windows 7: BSOD problem

04 Nov 2014   #31
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Disable it then. If you have the time, and want to find out the cause Erinstall Windows after you have backed up all your personal files. Reinstall Windows, install your Chipset driver, Graphics driver, your Lan driver and Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) Nothing else. Run all the important and recommended Windows Updates and use it for a while to make sure you have no problems. Then install 1 program at a time and use it long enough where you are sure there are no problems. Then continue 1 program at a time and testing in between until you start to have problems. Then you will know, the last program you installed was the cause.

It will be a lot longer install, but you will find out which program and driver is causing you problems.

Thre is one other option that is almost as long but if you take your time and really think about it, you can determine which program is causing the problems. Try this tutorial and maybe try smaller groups of programs until you find the one causing the problem. Troubleshoot Application Conflicts by Performing a Clean Startup


My System SpecsSystem Spec
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26 Nov 2014   #32
Asentis

windows 7 home premium 64bit
 
 

Hi, I have finally singled out the driver which is causing my system freeze and it is the Intel HD Graphics Driver, now I don't know how to resolve this as it can be a hardware issue with the graphic card itself and not with the driver, some suggestions would be more than appreciated, thanks
My System SpecsSystem Spec
26 Nov 2014   #33
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

What errors or warnings are you getting? Any info would be helpful in answering your question. I suspect it may be an issue of switchable graphics, in which case there is no easy solution that I have ever seen. There are solutions though, in most cases. Just so I can look again, please run the
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
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26 Nov 2014   #34
Asentis

windows 7 home premium 64bit
 
 

I am not getting any errors or warnings, it's just that I have installed everything on my laptop and it works perfect but if I install the intel graphics driver that's when the freeze come back, as soon as I uninstall the driver everything is fine

and this is after weeks of trying to single out which driver is causing this

by the way I also have NVidia graphics card on my laptop but it will only work if I have the intel one installed
My System SpecsSystem Spec
26 Nov 2014   #35
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Where are you getting your Graphics drivers from? Please run
Blue Screen of Death (BSOD) Posting Instructions again and upload the files.
My System SpecsSystem Spec
26 Nov 2014   #36
Asentis

windows 7 home premium 64bit
 
 

I tried from dell's web site and from intel as well, in both situations still got the freeze

currently I don't have the intel display driver installed, should I install it and after run the dm log collector and sf?
My System SpecsSystem Spec
26 Nov 2014   #37
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you have the Nvidia driver installed, right click on an empty place on the Desktop and go to Nvidia Control panel, and set the Integrated Graphics as primary, like so

Attachment 341593

Now, disable nvidia graphics card in the device manager.
  1. Click on the start button.
  2. Type Device Manager in the search bar.
  3. Click on the resulting link. The Device Manager window will open.
  4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
  5. Right click on it. Choose "Disable" in the context menu.
  6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
  7. Restart the computer.
Now, you probably won't like this, but try it and see if you still get freezes. I would also look real good through BIOS and see if there was some way to disable either the Dedicated card or Optimus. With laptops with switchable graphics, this is unfortunately the way it ends up. I would also try the integrated driver from Dell too. See if that helps any.
My System SpecsSystem Spec
27 Nov 2014   #38
Asentis

windows 7 home premium 64bit
 
 

Ok, so I have tried everything above, no improvement, I hope there are more options ,if not does it means that it is hardware issue with the graphic card?
My System SpecsSystem Spec
27 Nov 2014   #39
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

My System SpecsSystem Spec
28 Nov 2014   #40
Asentis

windows 7 home premium 64bit
 
 

Hi, these are after a system freeze on desktop
My System SpecsSystem Spec
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