Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD help please

09 Oct 2014   #1
TheMysteriousLa

Windows 7 Ultimate x64
 
 
BSOD help please

Hello,

My computer has been running fine for the most part until I tried running Sleeping Dogs: Definitive Edition. The game itself ran and I got into the main menu, but when I went through the options and switched full screen mode to on I get a blue screen. I'm pretty much guaranteed this blue screen every time I try to turn it on. Haven't been playing much of anything else recently except for DOTA 2 which runs fine. I did a fresh install of my AMD drivers and still no luck. So I followed the instructions on uploading my system info as instructed. Any help is appreciated.


My System SpecsSystem Spec
.
09 Oct 2014   #2
callumm

Windows 7 64bit
 
 

Hi,

It seems like the crash is still pointing towards atikmdag.sys (The AMD Driver).
The date on the driver is Fri May 23 02:11:53 2014.
I would suggest looking for an updated driver.

Also, I noticed you have DAEMON Tools Lite installed and from what I understand that is known to cause BSOD's.
So I you should uninstall that.

Hope I helped!
My System SpecsSystem Spec
09 Oct 2014   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F.

1: Are your SSDs set up in a RAID configuration? Your Intel Rapid Storage driver has been flagged.

Code:
fffff880`0d630058  fffff880`0467c7c5Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
 dump_iaStor+0x737c5
Steps to rectify this depend on whether you're running a RAID setup or not.

2: Your ATI driver is causing multiple issues.

Code:
fffff880`0351bb08  fffff880`080088b1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x88b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`14a00000 fffff880`15a6a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Sep 15 23:21:08 2014 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver for testing purposes.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


3: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.



If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
My System SpecsSystem Spec
.

09 Oct 2014   #4
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Welcome to 7F.

1: Are your SSDs set up in a RAID configuration? Your Intel Rapid Storage driver has been flagged.

Code:
fffff880`0d630058  fffff880`0467c7c5Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
 dump_iaStor+0x737c5
Steps to rectify this depend on whether you're running a RAID setup or not.

2: Your ATI driver is causing multiple issues.

Code:
fffff880`0351bb08  fffff880`080088b1Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x88b1

1: kd> lmvm atikmdag
start             end                 module name
fffff880`14a00000 fffff880`15a6a000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Sep 15 23:21:08 2014 (54176654)
    CheckSum:         00FFED07
    ImageSize:        0106A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver for testing purposes.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


3: Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.



If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
I wasn't too far away! Stupid question, how do you insert the code into the post? Also you used the commad lmvm atikmdag and not why lmvm atikmpag. Why was this? It flagged up atikmpag.sys but you looked at atikmdag. Not saying your wrong, just curious where you got this from? Trying to learn to debug these so yeah!
My System SpecsSystem Spec
09 Oct 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Use [ code ][ /code] without the spaces wrapped around text to display it as code. There were multiple instances of the ATI drivers, atikmpag and atikmdag are from the same driver package so it doesn't matter which one you run lmvm on.
My System SpecsSystem Spec
09 Oct 2014   #6
callumm

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Use [ code ][ /code] without the spaces wrapped around text to display it as code. There were multiple instances of the ATI drivers, atikmpag and atikmdag are from the same driver package so it doesn't matter which one you run lmvm on.
Thanks!
My System SpecsSystem Spec
09 Oct 2014   #7
TheMysteriousLa

Windows 7 Ultimate x64
 
 

Hi guys thanks for the responses.

1. No my ssd's shouldnt be in Raid they both independantly run on their own. My C Drive being my OS and my D drive being where I install my favorite games.

2. I uninstalled my driver and installed the 13.9 driver with only the following Ticked:
-AMD Catalyst Install Manager
-AMD Display Driver
-Microsoft Visual C++ 2012(couldn't untick)
-AMD Accelerated Video Transcoding (wasn't sure if this was necessary)

3. Daemon Tools Uninstalled and SPTD showed a grayed out uninstall button.


Still get the bsod
My System SpecsSystem Spec
09 Oct 2014   #8
TheMysteriousLa

Windows 7 Ultimate x64
 
 

I just ran Borderlands 2 and got the BSOD. I'm just going to assume i'll get it regardless of what game I play now.
My System SpecsSystem Spec
10 Oct 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

If you are not running a RAID setup, uninstall Intel Rapid Storage. First uninstall it from Control Panel > Programs and Features. This one ....
Code:
Start Menu\Programs\Intel® Matrix Storage Manager
Then Uninstall the driver from device manager.
  1. Right click on "My Computer" icon and click "Manage" on the context menu.
  2. It will open the "Computer Management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
10 Oct 2014   #10
TheMysteriousLa

Windows 7 Ultimate x64
 
 

I only found "Intel Rapid Storage Technology" in my Programs and Features, which I assumed was what you were talking about and uninstalled it. In Computer Management I only see the following.
My System SpecsSystem Spec
Reply

 BSOD help please




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App