BSOD at seemingly random times, typical refer to ntoskrnl.exe

hdt80 · 07 Nov 2014

I have gotten more BSODs, and tried my own hand at reading them, and want to get an experts second opinion on them. From what I can see, the latest one (11/7/14) was caused by dxdmms1. From the module list I'm told that dxgmms1 was installed April 9th 2013, which sounds about the time my BSODs started occurring.

I don't know if I have read the .dmp correctly, so I'd like a second opinion on it. If it is dxdmm1 causing the BSODs what steps should I take from here?

I also ran the superior RAM test, getting 31 passes over 7 nights, all with no errors.

Sorry for the delay, and thank you so much for your help

Arc · 08 Nov 2014

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff800032ff622, fffff880021fa2e8, fffff880021f9b40}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_SEGMENT::SafeUnlockPages+31 )

Followup: MachineOwner
---------

This BSOD means there is something wrong with the graphics environment. The first two suspects are the display driver and the graphics card (not DirectX).

You are using 344.11 WHQL which causes BSODs of the same nature in a number of systems. Uninstall the installed display driver using Display Driver Uninstaller.
Then download and install 340.52 WHQL.
Follow NVIDIA Drivers - Avoid Problems to have a perfect and clean driver installation.

When the suggest driver is applied, stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Take a screenshot of the furmark window before closing it. Upload the screenshot for us.

Also, as you are having various different BSODs with varying probable causes, and you confirm that the RAM is free of errors, update the BIOS to version 1.80 (the applied version is 1.70). Get teh BIOS update from ASRock > 970 Extreme3

Let us know the results.

Scope is gradually minimizing, and the situation is not feeling very good to me.

hdt80 · 10 Nov 2014

Alright, I've uninstalled 344.11 using the link you provided, and installed 340.52.

I ran Furmark, with the tempature peaking at about 77°C. I've attached the screenshot right before closing. I also checked log GPU data, but I don't know where that is located.

I updated my BIOS from the link you provided, and installed perfectly.

Thank you so much for you help

Arc · 10 Nov 2014

OK, let us know For any further BSOD.

hdt80 · 20 Nov 2014

I haven't gotten any BSODs this past week doing anything that normally gets me a BSOD, so I'd say the problem was fixed.

Thank you so much for your help, I really appreciate it.

Arc · 21 Nov 2014

You are welcome. :)