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Windows 7: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3

10 Oct 2014   #1
xspaceyx

windows 7 home premium 64bit
 
 
Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3

Hi all,

I keep getting a BSOD when ever i play high intensity graphic games. The error report says
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800C361028
BCP3: 00000000B6002000
BCP4: 000000008E000135
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I custom built my PC so its probably my novice skills. I have updated all my drivers as well. Also recently bought a new graphics card. I works perfectly for everything else. I can even play games for a hour or more sometimes even a few days go by before a crash but every now and again i get a crash. I have uploaded the attached zip file as per posting instructions.

Thanks a bunch if anyone can help


My System SpecsSystem Spec
.
10 Oct 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

Code:
Probably caused by :AuthenticAMD 
BugCheck 124, {0, fffffa800c361028, b6002000, 8e000135}
Bugcheck 124 is a hardware error, lets do some hardware testing:

Quote:
BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

  • Run all but the advanced tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
Coutesy of: writhziden
Post back with the results.
-Justin
My System SpecsSystem Spec
10 Oct 2014   #3
xspaceyx

windows 7 home premium 64bit
 
 
re:HonorGamer

Hey,

Thanks for the quick reply. I updated my bios (could have been the problem, did take a while to update) and double checked drivers were up to date. I ran the sea tools tests, came back all good. I did 3 passes of mem test no errors. I also disabled a a program that activates on start-up (ASRock Turbo UCC), may have been inadvertently over-clocking. Going test a graphics intensive game to see what happens. also heres a copy of speccy summary Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1090T 31 C
Thuban 45nm Technology
RAM
12.0GB Dual-Channel DDR3 @ 667MHz (9-9-9-24)
Motherboard
ASRock 870 Extreme3 (CPUSocket) 37 C
Graphics
Philips 192EL (1366x768@60Hz)
Philips 192EL (1366x768@60Hz)
2048MB ATI ASUS R9 270X Series (ASUStek Computer Inc) 44 C
Storage
119GB Samsung SSD 840 PRO Series ATA Device (SSD) 31 C
931GB Hitachi HDS721010CLA332 ATA Device (SATA) 32 C
7GB SanDisk Cruzer Switch USB Device (USB)
Optical Drives
TSSTcorp CDDVDW SH-S223C ATA Device
Audio
Realtek High Definition Audio

*ignore the 7gb USB its what i sinstalled mem test on

Thanks a bunch man
My System SpecsSystem Spec
.

11 Oct 2014   #4
xspaceyx

windows 7 home premium 64bit
 
 
re:HonorGamer

Put it through its paces. Skyrim on ultra. Seems to be all good. Probs old bios not working with new Graphics card. So far so good. I monitored the temps while playing. GC got up to mid 60s and satyed around there
My System SpecsSystem Spec
11 Oct 2014   #5
HonorGamer

Windows 8.1 Pro x64
 
 

IT could have been the bios, sorry I didn't even suggest that, but good deal.

I hope it keeps working, and if you get more, just re post in this here topic with the files and we will do what we do best

-Justin
My System SpecsSystem Spec
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 Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3




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