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Windows 7: BSOD while surfing the web

11 Oct 2014   #1
Jimmy Wu

Windows 7 Enterprise 64 bit
 
 
BSOD while surfing the web

I haven't received a BSOD for months, so I'm not sure why I suddenly got one today. Please help.


My System SpecsSystem Spec
.
11 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Jimmy Wu.

Go to Intel download center. Take the Intel® Driver Update Utility and search for any possible update to your Proset/WiFi adapter. If found, apply it.

Let us know the result.
____________________________________
Code:
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck DEADDEAD, {f010012, 1a700ac, 12bc0000, 0}

Probably caused by : Netwsw00.sys ( Netwsw00+1f93fd )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MANUALLY_INITIATED_CRASH1 (deaddead)
The user manually initiated this crash dump.
Arguments:
Arg1: 000000000f010012
Arg2: 0000000001a700ac
Arg3: 0000000012bc0000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xDEADDEAD

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF88003322FB0

LAST_CONTROL_TRANSFER:  from fffff88005c033fd to fffff800030d0bc0

STACK_TEXT:  
fffff880`0331b668 fffff880`05c033fd : 00000000`deaddead 00000000`0f010012 00000000`01a700ac 00000000`12bc0000 : nt!KeBugCheckEx
fffff880`0331b670 00000000`deaddead : 00000000`0f010012 00000000`01a700ac 00000000`12bc0000 00000000`00000000 : Netwsw00+0x1f93fd
fffff880`0331b678 00000000`0f010012 : 00000000`01a700ac 00000000`12bc0000 00000000`00000000 fffff880`0331b900 : 0xdeaddead
fffff880`0331b680 00000000`01a700ac : 00000000`12bc0000 00000000`00000000 fffff880`0331b900 fffff880`064d2d00 : 0xf010012
fffff880`0331b688 00000000`12bc0000 : 00000000`00000000 fffff880`0331b900 fffff880`064d2d00 fffff880`05c00866 : 0x1a700ac
fffff880`0331b690 00000000`00000000 : fffff880`0331b900 fffff880`064d2d00 fffff880`05c00866 00000000`00000000 : 0x12bc0000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Netwsw00+1f93fd
fffff880`05c033fd ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  Netwsw00+1f93fd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Netwsw00

IMAGE_NAME:  Netwsw00.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f42904f

FAILURE_BUCKET_ID:  X64_0xDEADDEAD_Netwsw00+1f93fd

BUCKET_ID:  X64_0xDEADDEAD_Netwsw00+1f93fd

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xdeaddead_netwsw00+1f93fd

FAILURE_ID_HASH:  {a7d07f3f-e818-dd5f-f6e1-bd42a3f94e64}

Followup: MachineOwner
---------

1: kd> lmvm Netwsw00
start             end                 module name
fffff880`05a0a000 fffff880`0654e000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Mon Feb 20 23:56:23 2012 (4F42904F)
    CheckSum:         00AF64AA
    ImageSize:        00B44000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
11 Oct 2014   #3
Jimmy Wu

Windows 7 Enterprise 64 bit
 
 

I've successfully updated 3 drivers (graphics, wifi, and wired). Let's hope I won't receive any more blue screens.
My System SpecsSystem Spec
.

12 Oct 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good that you updated 3 drivers .... the update to the WiFi driver was really needed.

Let us know how the computer runs.
My System SpecsSystem Spec
Reply

 BSOD while surfing the web




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