BSOD while browsing the internet Related to AMDs atikmpag.sys

KhaledAhmed · 13 Oct 2014

just as the title says, here are my specs: (taken from agomo) i have catalyst driver 14.9, reinstalled it after BSODs are coming related to a directX file, however the BSODs kept coming with atikmpag.sys. i personally think my graphics card is falling apart.
Overview

Operating System

Windows 7 Professional 64-bit SP1

CPU

Intel Core i5 650 @ 3.20GHz
Clarkdale 32nm Technology

Graphics

SyncMaster (1440x900@60Hz)
Third Planet Publishing Air Display (Chrysalis-ITS)
ATI AMD Radeon HD 5450 (Sapphire/PCPartner)
Cross Display Disabled

Hard Drives

466 GB Seagate ST3500418AS (SATA)
932 GB Seagate Backup+ BK USB Device (USB)

Optical Drives

ATAPI DVD A DH16AASH

Audio

Razer Surround Audio Controller

KhaledAhmed · 13 Oct 2014

Just got a bsod related to a DirectX file.

Boozad · 13 Oct 2014

There is a dedicated BSOD section here BSOD Help and Support - Windows 7 Help Forums with instructions on how to post what is specifically needed to analyse your dumps here Blue Screen of Death (BSOD) Posting Instructions

KhaledAhmed · 13 Oct 2014

Yeah thanks. I'll check this out.

KhaledAhmed · 16 Oct 2014

Ok, I think I figured out why my card is crashing.

I think it occurs while going on YouTube or any video hosting website. But I'm not completely sure if it happens with all websites.
And another reason is using browsers. I used the in game steam browser and my computer crashed, and used the Firefox browser when it crashed.

Boozad · 16 Oct 2014

One last time.

Blue Screen of Death (BSOD) Posting Instructions

KhaledAhmed · 17 Oct 2014

Attachment 337140

All i got from the tool dm log collector

Boozad · 17 Oct 2014

Please run the tool again, your msinfo32 file is missing and your systeminfo file is blank. We need that important information to debug thoroughly.

KhaledAhmed · 19 Oct 2014

used SevenForums Tool for this one.
Attachment 337340

Boozad · 20 Oct 2014

Your logs are still missing some information, but going on the single dump file provided in there follow the steps below.

1: Norton is causing problems.

Code:

fffff880`05f112e8  fffff880`05113372Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.4.0.13\Definitions\BASHDefs\20141003.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xa1372

Uninstall Norton and install MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

2: Your ATI driver is being flagged.

Code:

fffff880`05f127f8  fffff880`03cf5f72*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9f72

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03cec000 fffff880`03d7e000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Sep 15 22:59:06 2014 (5417612A)
    CheckSum:         000964D0
    ImageSize:        00092000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.