BSOD when installing AMD graphics driver atikmdag.sys BSOD

Page 1 of 4 123 ... LastLast

  1. Posts : 18
    Windows 8.1 64 bit
       #1

    BSOD when installing AMD graphics driver atikmdag.sys BSOD


    I've tried formatting windows 8 and also tried installing drivers seperately for both cards. Nothing has worked so far for me. I am trying to run these cards in crossfire. Both are 7950. As soon as it gets to the part where it installs the display driver, the screen goes black the first time, shortly thereafter the screen goes black second time and suddenly I get a bsod with atikmdag.sys. I've attached my bsod log below. Thank You.
      My Computer


  2. Posts : 18
    Windows 8.1 64 bit
    Thread Starter
       #2

    I have tried using display uninstaller, uninstalling amd install manager but none of these have worked so far. I have tried amd catalyst 14.4 and 14.9.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Hi Nick.

    If you dont use crossfire and apply a single card only, does it behave the same? Try it and let us know.
    ____________________________________________
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff801a7643195, ffffd0011a713858, ffffd0011a713060}
    
    Probably caused by : atikmdag.sys ( atikmdag+41195 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801a7643195, The address that the exception occurred at
    Arg3: ffffd0011a713858, Exception Record Address
    Arg4: ffffd0011a713060, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+41195
    fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch
    
    EXCEPTION_RECORD:  ffffd0011a713858 -- (.exr 0xffffd0011a713858)
    ExceptionAddress: fffff801a7643195 (atikmdag+0x0000000000041195)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  ffffd0011a713060 -- (.cxr 0xffffd0011a713060;r)
    rax=fffff801a763ad20 rbx=ffffd0011a713b20 rcx=c2f6108df5a8799a
    rdx=ffffd0011a713b20 rsi=0000000000000100 rdi=ffffd0011a713c08
    rip=fffff801a7643195 rsp=ffffd0011a713a98 rbp=ffffd0011a713b51
     r8=0000000000000000  r9=0000000000000005 r10=0000000000000070
    r11=fffff801a77e1e93 r12=fffff801a77ec8f0 r13=0000000000000000
    r14=ffffd0011a713c80 r15=0000000000000d28
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0x41195:
    fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch ds:002b:c2f6108d`f5a879a2=????????
    Last set context:
    rax=fffff801a763ad20 rbx=ffffd0011a713b20 rcx=c2f6108df5a8799a
    rdx=ffffd0011a713b20 rsi=0000000000000100 rdi=ffffd0011a713c08
    rip=fffff801a7643195 rsp=ffffd0011a713a98 rbp=ffffd0011a713b51
     r8=0000000000000000  r9=0000000000000005 r10=0000000000000070
    r11=fffff801a77e1e93 r12=fffff801a77ec8f0 r13=0000000000000000
    r14=ffffd0011a713c80 r15=0000000000000d28
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0x41195:
    fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch ds:002b:c2f6108d`f5a879a2=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80343dcb138
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    atikmdag+41195
    fffff801`a7643195 8179084c49434d  cmp     dword ptr [rcx+8],4D43494Ch
    
    BUGCHECK_STR:  AV
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff801a763ad48 to fffff801a7643195
    
    STACK_TEXT:  
    ffffd001`1a713a98 fffff801`a763ad48 : 00000000`00000001 ffffd001`1a713b60 ffffe000`fe317000 00000000`424c5050 : atikmdag+0x41195
    ffffd001`1a713aa0 00000000`00000001 : ffffd001`1a713b60 ffffe000`fe317000 00000000`424c5050 00000000`00003a98 : atikmdag+0x38d48
    ffffd001`1a713aa8 ffffd001`1a713b60 : ffffe000`fe317000 00000000`424c5050 00000000`00003a98 00000000`00000044 : 0x1
    ffffd001`1a713ab0 ffffe000`fe317000 : 00000000`424c5050 00000000`00003a98 00000000`00000044 00000000`00000044 : 0xffffd001`1a713b60
    ffffd001`1a713ab8 00000000`424c5050 : 00000000`00003a98 00000000`00000044 00000000`00000044 00000000`00000001 : 0xffffe000`fe317000
    ffffd001`1a713ac0 00000000`00003a98 : 00000000`00000044 00000000`00000044 00000000`00000001 ffffd001`1a713c00 : 0x424c5050
    ffffd001`1a713ac8 00000000`00000044 : 00000000`00000044 00000000`00000001 ffffd001`1a713c00 fffff801`a8179f73 : 0x3a98
    ffffd001`1a713ad0 00000000`00000044 : 00000000`00000001 ffffd001`1a713c00 fffff801`a8179f73 00000000`000004b3 : 0x44
    ffffd001`1a713ad8 00000000`00000001 : ffffd001`1a713c00 fffff801`a8179f73 00000000`000004b3 00000000`00002710 : 0x44
    ffffd001`1a713ae0 ffffd001`1a713c00 : fffff801`a8179f73 00000000`000004b3 00000000`00002710 00000000`00000001 : 0x1
    ffffd001`1a713ae8 fffff801`a8179f73 : 00000000`000004b3 00000000`00002710 00000000`00000001 00000000`000007ff : 0xffffd001`1a713c00
    ffffd001`1a713af0 00000000`000004b3 : 00000000`00002710 00000000`00000001 00000000`000007ff ffffd001`1a713bd8 : atikmdag+0xb77f73
    ffffd001`1a713af8 00000000`00002710 : 00000000`00000001 00000000`000007ff ffffd001`1a713bd8 fffff801`a763d71b : 0x4b3
    ffffd001`1a713b00 00000000`00000001 : 00000000`000007ff ffffd001`1a713bd8 fffff801`a763d71b 0000003f`00000060 : 0x2710
    ffffd001`1a713b08 00000000`000007ff : ffffd001`1a713bd8 fffff801`a763d71b 0000003f`00000060 00000000`00000000 : 0x1
    ffffd001`1a713b10 ffffd001`1a713bd8 : fffff801`a763d71b 0000003f`00000060 00000000`00000000 ffffd001`1a713c80 : 0x7ff
    ffffd001`1a713b18 fffff801`a763d71b : 0000003f`00000060 00000000`00000000 ffffd001`1a713c80 00000000`00000100 : 0xffffd001`1a713bd8
    ffffd001`1a713b20 0000003f`00000060 : 00000000`00000000 ffffd001`1a713c80 00000000`00000100 ffffd001`1a713c08 : atikmdag+0x3b71b
    ffffd001`1a713b28 00000000`00000000 : ffffd001`1a713c80 00000000`00000100 ffffd001`1a713c08 ffffd001`1a713c00 : 0x0000003f`00000060
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+41195
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  54176654
    
    STACK_COMMAND:  .cxr 0xffffd0011a713060 ; kb
    
    FAILURE_BUCKET_ID:  AV_atikmdag+41195
    
    BUCKET_ID:  AV_atikmdag+41195
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:av_atikmdag+41195
    
    FAILURE_ID_HASH:  {8240ca91-b767-935f-390c-e6e9623a62a7}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff801`a7602000 fffff801`a866c000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Sep 16 03:51:08 2014 (54176654)
        CheckSum:         00FFED07
        ImageSize:        0106A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 18
    Windows 8.1 64 bit
    Thread Starter
       #4

    When doing driver installation for single card, it does not cause bsod. The installation works fine. What I have noticed is, when I have my powercolor in slot 1 my display device is named R9 series in device manager. When I install the sapphire on slot 2 alone, the name remains 7900. So I don't know what is causing this. Could be the bridge?
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    nick7969 said:
    When doing driver installation for single card, it does not cause bsod. The installation works fine. What I have noticed is, when I have my powercolor in slot 1 my display device is named R9 series in device manager. When I install the sapphire on slot 2 alone, the name remains 7900. So I don't know what is causing this. Could be the bridge?
    The chance is there, obviously. I will ask our hardware experts to have a look at your issue.

    In the mean time, you complete your System Specs with detailed information about your PSU and cooler. It will help our hardware experts to have a better idea about your system.
    See your system specs and fill it up here.
      My Computer


  6. Posts : 18
    Windows 8.1 64 bit
    Thread Starter
       #6

    Thank you. I uploaded my psu, cooler and cooling section.
      My Computer


  7. Posts : 26,869
    Windows 11 Pro
       #7

    nick7969, look at the specs unless you know them. The core clock and boost clock on both need to be the same as well as the Vram. Is that the case?

    Also, please look in BIOS and give us the values of the +12V, +5V and +3.3V

    If I understand you, your Motherboard is reading the cards as different models. I'm not sure why, but maybe the Tech Support for that card could tell you why.
      My Computer


  8. Posts : 26,869
    Windows 11 Pro
       #8

    Read here and see if you may find something to help AMD CrossFire? FAQ
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Thanks a great lot, Steve.
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    Don't thank me yet. We haven't solved it, so far.
      My Computer


 
Page 1 of 4 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 08:24.
Find Us