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Windows 7: BSOD while playing Dota 2

17 Oct 2014   #11
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Oh, yeah as I mentioned before, my laptop doesn't crash when I play with the NVIDIA driver uninstalled... But with almost any NVIDIA driver, my laptop crashes. There's probably no crash reports because I haven't played a game ever since that one test game. Should I play a round with the NVIDIA driver installed, get a crash, and resend the dmp files?


My System SpecsSystem Spec
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17 Oct 2014   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevtk View Post
Should I play a round with the NVIDIA driver installed, get a crash, and resend the dmp files?
Yes, that will be sound plan.

After checking the dump, we may suggest you to use another driver version and try to recreate the BSOD, just to understand the situation.

OK?
My System SpecsSystem Spec
17 Oct 2014   #13
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Hi,

The BSOD crashes seem to have reduced quite a bit but I still got it. Here are the files
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18 Oct 2014   #14
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Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As good as what I said in post #10, mate. There is no further crash dumps.

Attachment 337200
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18 Oct 2014   #15
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

But it did crash.... I followed the exact steps given. Is my laptop not recording or saving the dump files after a crash?
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18 Oct 2014   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

When it recorded a BSOD a few days ago, then there is no reason that it will stop recording the dumps all of a sudden.

Are you sure that the crash was a BSOD, or it was just an abnormal shutdown, or appcrash?
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18 Oct 2014   #17
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Yeah I'm sure it was a BSOD... I'm following the Seven Forums instructions on how to turn on Windows to collect the dumps files. Do you need Kernal memory dump files or minidump files?
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18 Oct 2014   #18
Arc

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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Minidumps are OK.
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18 Oct 2014   #19
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Okay, I played until my laptop crashed. Hopefully I have the dump files. I can't even tell actually...Here's the zip
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19 Oct 2014   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So it is BSODing with 340.52 WHQL installed, too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Let us know the results.
________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cbdb010, fffff8800f4247a0, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9a57a0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800cbdb010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f4247a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9a57a0
fffff880`0f4247a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f2f96a0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02ab8a48 fffff880`04b53134 : 00000000`00000116 fffffa80`0cbdb010 fffff880`0f4247a0 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02ab8a50 fffff880`04b26867 : fffff880`0f4247a0 fffffa80`0c1dd000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02ab8a90 fffff880`04b52f43 : fffffa80`ffffd846 00000000`00000000 fffffa80`0cbdb010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02ab8b40 fffff880`04a3803d : fffffa80`07651bb0 00000000`00000080 00000000`00000000 fffffa80`0c129410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02ab8bc0 fffff800`0376d73a : 00000000`031f69fc fffffa80`0b932b50 fffffa80`069a0990 fffffa80`0b932b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02ab8c00 fffff800`034c28e6 : fffff880`037d7180 fffffa80`0b932b50 fffff880`037e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02ab8c40 00000000`00000000 : fffff880`02ab9000 fffff880`02ab3000 fffff880`02ab8460 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9a57a0
fffff880`0f4247a0 48ff25f94eedff  jmp     qword ptr [nvlddmkm+0x87a6a0 (fffff880`0f2f96a0)]

SYMBOL_NAME:  nvlddmkm+9a57a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53b4446a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0ea7f000 fffff880`0f70d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 23:12:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 BSOD while playing Dota 2




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