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Windows 7: BSOD while playing Dota 2

14 Oct 2014   #1
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 
BSOD while playing Dota 2

hello, I have been having BSOD crashes ingame while on Dota 2. Here is the zip file uploaded, thanks


My System SpecsSystem Spec
.
15 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi kevtk.

There are multiple issues.

One is the failing WiFi.
Code:
>[ 16, 2]   0  0 fffffa8009a5a050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
            Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa8009c08c70 00000000 fffff800034d0210-fffffa800c95cd40 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
And the driver is old.
Code:
    Image name: NETwNs64.sys
    Timestamp:        Sun Sep 18 14:56:48 2011 (4E75B958)
It is apparent that an update to the driver is supposed to fix the issue. Download and install Intel® PROSet/Wireless Software and Drivers for Windows 7 which works for your device Intel® Centrino® Wireless-N + WiMAX 6150.

The other fold of the issue is display/graphics.
Code:
BugCheck 116, {fffffa800ddf2010, fffff8800f3c051c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+91951c )

Followup: MachineOwner
---------
Uninstall the installed latest version of the display driver using Display Driver Uninstaller and then install 340.52 WHQL only.

Let us know the results.
My System SpecsSystem Spec
15 Oct 2014   #3
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Hello Arc,

Thanks so much for replying I am trying out the steps and so far the general speed of my computer has increased noticeably... After I'm done I'll try out a few games and let you know
My System SpecsSystem Spec
.

15 Oct 2014   #4
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Hello,

I played a round and still got a blue screen crash. On the bright side, my laptop's performance improved. Any more suggestions or dmp files?
My System SpecsSystem Spec
15 Oct 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevtk View Post
Hello,

I played a round and still got a blue screen crash. On the bright side, my laptop's performance improved. Any more suggestions or dmp files?
Where it is?
My System SpecsSystem Spec
16 Oct 2014   #6
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

I don't know how to obtain dmp files... I've seen BSOD threads that require it. The crashes still continue =/ What are some other files you may need? If you can instruct me on getting those files, that would help as well too.
My System SpecsSystem Spec
16 Oct 2014   #7
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Hi,

I also noticed that my laptop doesn't crash when I play without the NVIDIA driver... It does lag quite a bit. Maybe there's an old driver that fits well?
My System SpecsSystem Spec
17 Oct 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kevtk View Post
I don't know how to obtain dmp files... I've seen BSOD threads that require it. The crashes still continue =/ What are some other files you may need? If you can instruct me on getting those files, that would help as well too.
Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
17 Oct 2014   #9
kevtk

Windows 7 Home Premium K SP1 64 bit
 
 

Hello,

I attached the dmp files as instructed. Hope it helps!
My System SpecsSystem Spec
17 Oct 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Attachment 337136

According to the zip you havent got any further BSOD.

IMHO we are having a communication gap here. Describe us the present situation, in a brief but elaborated, covering all the aspects.
My System SpecsSystem Spec
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 BSOD while playing Dota 2




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