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Windows 7: BSOD frequently playing mmorpg and surfing net

15 Oct 2014   #1
ryuong

Windows 7 Home Premium 64bit
 
 
BSOD frequently playing mmorpg and surfing net

Hi,

Been getting BSOD/pc hangs every now and then, but recently, the BSOD is getting more frequent when i play MMORPG (Battle of the Immortal) and surfing the net. Please help and let me know if you need any other information.

- Did Memtest overnight and got 10 pass no issue
- Furmark 10mins+ no issue
- Temp seems to be in the ok range (50-60ish degree Celsius)
- No overclocking done before
- Power Supply from coolmaster

Please let me know if you need more info and thanks in advance for your help!!


My System SpecsSystem Spec
.
15 Oct 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello, Welcome to SF!

From looking at the crash files, you may have some sort of malware.

For your anti-virus I suggest doing a full scan with Download Microsoft Security Essentials from Official Microsoft Download Center

For malware I suggest https://www.malwarebytes.org/ (free version)

Please download Malwarebytes' Anti-Malware to your Desktop
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a location you will remember.
  • Copy and Paste that log into your next reply.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK for either of the prompts and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.



Please download HijackThis from here.

Save it to a permanent folder (such as C:\HJT).

Next, open HijackThis, and select Do a system scan and save a logfile.

A Notepad document will open. Please post the contents of that document.

Once I can get our Consumer Security Expert over here, I will take a look and see what I can do. Once she get's here she will be able to better assist you.

-Justin
My System SpecsSystem Spec
15 Oct 2014   #3
ryuong

Windows 7 Home Premium 64bit
 
 

Thanks for the prompt response. I have been using MSE since early this year. Below is the results I got from the scan.

Result from HijackThis

Quote:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:40:54 PM, on 15/10/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17344)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Garena Plus\ggdllhost.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Users\Ryuong\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\MagicDisc\MagicDisc.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = msn
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = msn
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: ArcPluginIEBHO - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - C:\Program Files (x86)\Perfect World Entertainment\Arc\Plugins\ArcPluginIE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [SandboxieControl] "C:\Program Files\Sandboxie\SbieCtrl.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = Ryuong\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: MagicDisc.lnk = C:\Program Files (x86)\MagicDisc\MagicDisc.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {1ED954DE-6B99-41D6-BEAC-93ECA3313BB6} (CheckVer Control) - file:///G:/CheckVer.ocx
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Arc Service (ArcService) - Perfect World Entertainment Inc - C:\Program Files (x86)\Perfect World Entertainment\Arc\ArcService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Sandboxie Service (SbieSvc) - Sandboxie Holdings, LLC - C:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7005 bytes
Malwarebytes Anti-Malware- DL yesterday and got the below results. No new stuff when scanning today

Quote:
Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software

Scan Date: 14/10/2014
Scan Time: 10:21:28 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.10.14.09
Rootkit Database: v2014.10.11.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Ryuong

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 312226
Time Elapsed: 4 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 2
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\updateneurowise.exe, 1812, Delete-on-Reboot, [732e8b89453749edfe5b09a4d82924dc]
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\utilneurowise.exe, 2196, Delete-on-Reboot, [dbc61ff52b512e084c0d278610f1a759]

Modules: 0
(No malicious items detected)

Registry Keys: 13
PUP.Optional.Neurowise.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Update neurowise, Quarantined, [732e8b89453749edfe5b09a4d82924dc],
PUP.Optional.Neurowise.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Util neurowise, Quarantined, [dbc61ff52b512e084c0d278610f1a759],
PUP.Optional.BrowseFox.A, HKLM\SOFTWARE\CLASSES\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}, Quarantined, [cdd4ef25275536008ff912c39d65a858],
PUP.Optional.BrowseFox.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}, Quarantined, [cdd4ef25275536008ff912c39d65a858],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{d08ab008-0647-4784-8e2c-5769cd4a7c3a}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{724DD777-5654-4D06-B3BC-C2FF56615998}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{E693A372-A8D4-4CBD-B011-66358BEA2F48}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{E693A372-A8D4-4CBD-B011-66358BEA2F48}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{724DD777-5654-4D06-B3BC-C2FF56615998}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{D08AB008-0647-4784-8E2C-5769CD4A7C3A}, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\neurowise, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, HKLM\SOFTWARE\WOW6432NODE\neurowise, Quarantined, [abf6c1531c603afcb07a988adb284ab6],
PUP.Optional.Neurowise.A, HKU\S-1-5-21-719502460-3259577130-2593566075-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\neurowise, Quarantined, [594844d0c3b947ef1615a280838018e8],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise, Delete-on-Reboot, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin, Delete-on-Reboot, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins, Quarantined, [01a0de3690ec2313b475f82a8083669a],

Files: 15
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\updateneurowise.exe, Delete-on-Reboot, [732e8b89453749edfe5b09a4d82924dc],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\utilneurowise.exe, Delete-on-Reboot, [dbc61ff52b512e084c0d278610f1a759],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\neurowisebho.dll, Quarantined, [2c750113c2ba1026f1d405955aa8c53b],
PUP.Optional.Neurowise.A, C:\Users\Ryuong\AppData\Roaming\Mozilla\Firefox\Profiles\uze90csy.default\extensions\{fe651286-52a1-461b-a17a-f258b4b81968}.xpi, Quarantined, [732e25ef4834ce68b17d47d760a31ce4],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\neurowise.ico, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\0, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\neurowiseUninstall.exe, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\updateneurowise.InstallState, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\sqlite3.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\utilneurowise.InstallState, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins\neurowise.Bromon.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins\neurowise.BroStats.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins\neurowise.CompatibilityChecker.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins\neurowise.FFUpdate.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],
PUP.Optional.Neurowise.A, C:\Program Files (x86)\neurowise\bin\plugins\neurowise.IEUpdate.dll, Quarantined, [01a0de3690ec2313b475f82a8083669a],

Physical Sectors: 0
(No malicious items detected)


(end)
My System SpecsSystem Spec
.

19 Oct 2014   #4
ryuong

Windows 7 Home Premium 64bit
 
 

any update on this? thanks....
My System SpecsSystem Spec
Reply

 BSOD frequently playing mmorpg and surfing net




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