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Windows 7: BSOD 0x0000003b

15 Oct 2014   #1
Marjomire123

Windows 7 x64
 
 
BSOD 0x0000003b

Constant BSOD for a few days now (happen randomly w/o any notification). Tried from changing antivirus (Avast->Avira), cleaning graphic drivers, sfc scans and repairs, partition defragmentation,...

I attached latest dump file.

Thank you for your time and help!


My System SpecsSystem Spec
.
15 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Marjomire123.

You have Entrust Entelligence Security Provider which is causing the BSOD. It looks like an old version (4 years old, I am not very aware of their update policy).

Try to get an update to the latest. If no update is possible, I will suggest you to uninstall it.

Let us know the results.
___________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80003f638f5, fffff8800ae32a70, 0}

*** WARNING: Unable to verify timestamp for eetd64.sys
*** ERROR: Module load completed but symbols could not be loaded for eetd64.sys
Probably caused by : eetd64.sys ( eetd64+16ac )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003f638f5, Address of the instruction which caused the bugcheck
Arg3: fffff8800ae32a70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!RtlCompareUnicodeStrings+a5
fffff800`03f638f5 430fb70c11      movzx   ecx,word ptr [r9+r10]

CONTEXT:  fffff8800ae32a70 -- (.cxr 0xfffff8800ae32a70;r)
rax=000000000000005c rbx=0000000000000047 rcx=fffff8a01bac6a80
rdx=0000000000000047 rsi=0000000000000001 rdi=0000000000000047
rip=fffff80003f638f5 rsp=fffff8800ae33458 rbp=fffffa8003ee08b0
 r8=0000000000000000  r9=0000075fe4539580 r10=fffff8a01bac6a80
r11=fffff8a01bac6b0e r12=fffff8800ae33598 r13=fffffa8003ee0800
r14=fffff88000c3da00 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010203
nt!RtlCompareUnicodeStrings+0xa5:
fffff800`03f638f5 430fb70c11      movzx   ecx,word ptr [r9+r10] ds:002b:00000000`00000000=????
Last set context:
rax=000000000000005c rbx=0000000000000047 rcx=fffff8a01bac6a80
rdx=0000000000000047 rsi=0000000000000001 rdi=0000000000000047
rip=fffff80003f638f5 rsp=fffff8800ae33458 rbp=fffffa8003ee08b0
 r8=0000000000000000  r9=0000075fe4539580 r10=fffff8a01bac6a80
r11=fffff8a01bac6b0e r12=fffff8800ae33598 r13=fffffa8003ee0800
r14=fffff88000c3da00 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010203
nt!RtlCompareUnicodeStrings+0xa5:
fffff800`03f638f5 430fb70c11      movzx   ecx,word ptr [r9+r10] ds:002b:00000000`00000000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Avira.OE.Servi

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003f2888a to fffff80003f638f5

STACK_TEXT:  
fffff880`0ae33458 fffff800`03f2888a : fffff8a0`1bac6a00 00000000`00000001 fffff8a0`15a44c70 fffff880`0ae33560 : nt!RtlCompareUnicodeStrings+0xa5
fffff880`0ae33460 fffff880`06ff36ac : 00000000`00000000 fffff8a0`1bac6a00 fffffa80`03ee08b0 00000000`00000001 : nt!RtlCompareUnicodeString+0x26
fffff880`0ae334a0 00000000`00000000 : fffff8a0`1bac6a00 fffffa80`03ee08b0 00000000`00000001 00000000`00000000 : eetd64+0x16ac


FOLLOWUP_IP: 
eetd64+16ac
fffff880`06ff36ac ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  eetd64+16ac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: eetd64

IMAGE_NAME:  eetd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b750ba8

STACK_COMMAND:  .cxr 0xfffff8800ae32a70 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_eetd64+16ac

BUCKET_ID:  X64_0x3B_eetd64+16ac

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_eetd64+16ac

FAILURE_ID_HASH:  {240dd93d-a857-4e02-8cf8-3e770587a560}

Followup: MachineOwner
---------

0: kd> lmvm eetd64
start             end                 module name
fffff880`06ff2000 fffff880`06ffd000   eetd64   T (no symbols)           
    Loaded symbol image file: eetd64.sys
    Image path: eetd64.sys
    Image name: eetd64.sys
    Timestamp:        Fri Feb 12 13:34:56 2010 (4B750BA8)
    CheckSum:         00008C78
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
15 Oct 2014   #3
Marjomire123

Windows 7 x64
 
 

Arc thank you for your quick reply and help.

I did uninstall the service. Will be lurking around if the BSOD happens again.

Regards
My System SpecsSystem Spec
.

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