BSOD Apparantly random

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  1. Posts : 14
    Windows 7 Ultimate x64
       #1

    BSOD Apparantly random


    I initially believed the problem was only when I played Chess Titans. However, the crash has been happening at seemingly random times. When I try to open two things at once, it can happen. It's as if any multitasking sets it off.

    I used SF diagnostic tool to get the memory dumps and they can be found in the attached archive. If any further information is required don't hesitate to ask. Thanks in advance for any assistance provided.

    *Edited to include correct attachment.*
    Last edited by Owen27; 16 Oct 2014 at 05:25.
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  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
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  3. Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       #3

    As far as I can see, I followed the guidelines. Is my attachment not showing up correctly? I opted for option 2 in the guideline.

    Additional info:
    I haven't actually seen the BSOD. The screen goes blank before it appears.
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  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Please do the post #2.
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  5. Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I'm sorry but as far as I can see I have followed that instruction guide. Could you point out what exactly it is I'm doing wrong so I can correct it?
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Your upload .....
    A random upload following the Blue Screen of Death (BSOD) Posting Instructions.....
    Which gives the sense that you havent followed the instructions.
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  7. Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I've no idea how that happened. To ensure it didn't happen again, I've used the First option in the guideline this time. I did it exactly how it was supposed to be done so this archive should be fine. Thanks in advance.
    Last edited by Owen27; 16 Oct 2014 at 05:13.
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Uninstall the display driver using Display Driver Uninstaller.

    Then install 340.52 WHQL only.

    When installed, stress test the Graphics Card using Furmark. Let us know the result. We have to see the situation with a different driver version at first.
    _______________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800cafd4e0, fffff8800ff4651c, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+91951c )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800cafd4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800ff4651c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+91951c
    fffff880`0ff4651c 48ff255dc9ecff  jmp     qword ptr [nvlddmkm+0x7e5e80 (fffff880`0fe12e80)]
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    STACK_TEXT:  
    fffff880`029d4a48 fffff880`1035e134 : 00000000`00000116 fffffa80`0cafd4e0 fffff880`0ff4651c ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`029d4a50 fffff880`10331867 : fffff880`0ff4651c fffffa80`0a1c3000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`029d4a90 fffff880`1035df43 : fffffa80`ffffd846 ffffffff`fffe7960 fffffa80`0cafd4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`029d4b40 fffff880`04e8d03d : fffffa80`0b25d310 00000000`00000080 00000000`00000000 fffffa80`09c00410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`029d4bc0 fffff800`0357973a : 00000000`024014af fffffa80`09bea8b0 fffffa80`036f45f0 fffffa80`09bea8b0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`029d4c00 fffff800`032ce8e6 : fffff800`03458e80 fffffa80`09bea8b0 fffff800`03466cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`029d4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+91951c
    fffff880`0ff4651c 48ff255dc9ecff  jmp     qword ptr [nvlddmkm+0x7e5e80 (fffff880`0fe12e80)]
    
    SYMBOL_NAME:  nvlddmkm+91951c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5414a236
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup: MachineOwner
    ---------
    
    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f62d000 fffff880`10301000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun Sep 14 01:29:50 2014 (5414A236)
        CheckSum:         00C8E3A6
        ImageSize:        00CD4000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  9. Posts : 14
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Thanks a lot for the help Arc. I'm currently running the stress test. Does it automatically stop? It's been running 15 minutes now and I want to ensure I don't over do it if it needs manual stopping.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    15 minutes? Then take a screenshot of the furmark window at first, then stop it manually.

    Let us see the screenshot.
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