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Windows 7: Blue screen error!!!

29 Oct 2014   #1
Shakibaaaa

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD, code: 0x0000007e.. zip file included!

Hey! :)
I've started getting this blue screen problem whenever I turn on my laptop and my windows boots! It does work on safe mode though.. Here's the message:

BCCODE: 10000007e
BCP1:FFFFFFFFC0000006
BCP2:FFFFF80002AB222B
BCP3:FFFFF880061CE6E8
BCP4:FFFFF880061CDF40

Any Idea how to fix it? I'd be so thankful if you save my laptop;D


My System SpecsSystem Spec
.
29 Oct 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

When you've booted into Safe Mode follow the instructions below. It looks like your hard drive's failing.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000006, fffff80002aa222b, fffff88005fea6e8, fffff88005fe9f40}

Probably caused by : hardware_disk

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000006, The exception code that was not handled
Arg2: fffff80002aa222b, The address that the exception occurred at
Arg3: fffff88005fea6e8, Exception Record Address
Arg4: fffff88005fe9f40, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

FAULTING_IP: 
nt!RtlImageNtHeaderEx+3f
fffff800`02aa222b 66390a          cmp     word ptr [rdx],cx

EXCEPTION_RECORD:  fffff88005fea6e8 -- (.exr 0xfffff88005fea6e8)
ExceptionAddress: fffff80002aa222b (nt!RtlImageNtHeaderEx+0x000000000000003f)
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000050000
   Parameter[2]: 00000000c0000185
Inpage operation failed at 0000000000050000, due to I/O error 00000000c0000185

CONTEXT:  fffff88005fe9f40 -- (.cxr 0xfffff88005fe9f40;r)
rax=fffff88005feab00 rbx=0000000000000000 rcx=0000000000005a4d
rdx=0000000000050000 rsi=fffff8a000009c00 rdi=0000000000000001
rip=fffff80002aa222b rsp=fffff88005fea928 rbp=0000000000000000
 r8=0000000000000000  r9=fffff88005fea968 r10=0000000000000000
r11=0000000000000000 r12=fffff8a000009c00 r13=0000000000000000
r14=0000000000000000 r15=fffff88002f69f40
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!RtlImageNtHeaderEx+0x3f:
fffff800`02aa222b 66390a          cmp     word ptr [rdx],cx ds:002b:00000000`00050000=????
Last set context:
rax=fffff88005feab00 rbx=0000000000000000 rcx=0000000000005a4d
rdx=0000000000050000 rsi=fffff8a000009c00 rdi=0000000000000001
rip=fffff80002aa222b rsp=fffff88005fea928 rbp=0000000000000000
 r8=0000000000000000  r9=fffff88005fea968 r10=0000000000000000
r11=0000000000000000 r12=fffff8a000009c00 r13=0000000000000000
r14=0000000000000000 r15=fffff88002f69f40
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!RtlImageNtHeaderEx+0x3f:
fffff800`02aa222b 66390a          cmp     word ptr [rdx],cx ds:002b:00000000`00050000=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000050000

EXCEPTION_PARAMETER3:  00000000c0000185

IO_ERROR: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

BUGCHECK_STR:  0x7E

EXCEPTION_STR:  0xc0000006_c0000185

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

FOLLOWUP_IP: 
+3f
00000000`00050000 ??              ???

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware_disk

IMAGE_NAME:  hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

STACK_COMMAND:  kb

FAILURE_BUCKET_ID:  X64_0x7E_IMAGE_hardware_disk

BUCKET_ID:  X64_0x7E_IMAGE_hardware_disk


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check
My System SpecsSystem Spec
31 Oct 2014   #3
Shakibaaaa

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for your reply!
when I run checkdisk it automatically cancels itself and I don't even get to read its error message as it goes too fast! also about seatools, it seems that It can only perform Short Drive Self Test, Short Generic Test and Long Generic test. they all pass except the Short drive test.
My System SpecsSystem Spec
.

31 Oct 2014   #4
Shakibaaaa

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've just tried running checkdisk using scheduled check and It gives me messages like:
"File record segment xxxx is unreadable."
My System SpecsSystem Spec
31 Oct 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It does sound to me like the HDD is failing. What did SeaTools say when it failed the Short Test?
My System SpecsSystem Spec
31 Oct 2014   #6
Shakibaaaa

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

it just fails and when I waited to get a message it just showed me an error from microsoft NEt. framework with this detail:



See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.InvalidOperationException: An error occurred creating the form. See Exception.InnerException for details. The error is: External component has thrown an exception. ---> System.Runtime.InteropServices.SEHException: External component has thrown an exception.
at SeaToolsforWindows.frmViewLog.InitializeComponent()
at SeaToolsforWindows.frmViewLog..ctor()
--- End of inner exception stack trace ---
at SeaToolsforWindows.My.MyProject.MyForms.Create__Instance__[T](T Instance)
at SeaToolsforWindows.frmSTXMain.ViewLogFileMenuItem_Click(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
SeaToolsforWindows
Assembly Version: 1.2.0.10
Win32 Version: 1.2.0.10
CodeBase: file:///C:/Program%20Files%20(x86)/Seagate/SeaTools%20for%20Windows/SeaToolsforWindows.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 11.0.50709.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.18036 built by: FX45RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34108 built by: FX45W81RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34234 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
SpawnCLR
Assembly Version: 1.0.5030.18498
Win32 Version: 1.2.0.10
CodeBase: file:///C:/Program%20Files%20(x86)/Seagate/SeaTools%20for%20Windows/SpawnCLR.DLL
----------------------------------------
CustomMarshalers
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.17929 built by: FX45RTMREL
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/CustomMarshalers/v4.0_4.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
My System SpecsSystem Spec
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 Blue screen error!!!




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