Windows 7: Resume from Sleep or Hibernate Locks Event 41

I have a customer's machine in my possesion. He is running Win 7 Home premium on a recently upgraded Toshiba L355-S7825 Laptop.

The machine runs very well, until it is brought our of sleep. After about 40-60 seconds it will freeze completely. Forcing a cold boot after which it will run fine again, until sleep is invoked again. This is repeatable 100% of the time.

Event logs show Event ID 41: Kernel Power Critical error. I have updated Bios, and drivers from Toshiba's web site. All to no avail.

I have search this site somewhat at length, many google queries have landed me here in my research to determine what could be causing this. Most of the results I have seen involve some type of driver conflict with the sleep suspend/wake features. My customer has told me do not put Vista back on the machine.

It would be nice to solve this one however I am stumped at this point.

This machine was running Vista Home Basic, and never had this problem before. I can log in from the laptop and provide the minidump if someone thinks that it might help.



Mike

I actually experience exactly the same on a custom built HTPC with Windows 7 Home Premium. Using DVBViewer as the TV program, the computer resumes from sleep and starts to show the live TV. Then, after 30 seconds to approx. 3 minutes, it freezes and I have to unplug it before I can restart. This also happens when DVBViewer is not running, i.e. it's not the specific program that causes the freeze.

Here the eventlog for the situation:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-11-10T19:36:12.832012900Z" />
<EventRecordID>25969</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>mediapc</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Any idea?

Thanks