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Windows 7: BSOD when computer is idle - Uncorectable Hardware Error

17 Oct 2014   #1
bobtongue

Windows 7 Pro 64 bit
 
 
BSOD when computer is idle - Uncorectable Hardware Error

I have been getting these blue screens at random times when the computer is idle. This is a brand new machine. The tech that built it has already replaced the memory modules hoping to solve the problem, but it didn't do the trick. I have never had it throw the blue screen while I was using it, always while idle. I have uninstalled any program that I thought might be an idle time user, but the BSOD is still there. I have tried reinstalling drivers and have had windows look for newer drivers for all hardware. Unfortunately, I don't have much more info than that. I have attached a photo of the blue screen and I am attaching the SFdebugFiles. I am happy to send any additional info or answer any questions that may help with debugging. At first this only happened a couple times a day, but it is now blue screening after only 10-15 minutes of idle time.


My System SpecsSystem Spec
.
17 Oct 2014   #2
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

Please follow the Blue Screen of Death (BSOD) Posting Instructions so we can get all the files needed to assist you.

-Justin
My System SpecsSystem Spec
17 Oct 2014   #3
bobtongue

Windows 7 Pro 64 bit
 
 

Files didn't seem to attach...
Try again
My System SpecsSystem Spec
.

17 Oct 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Hi there,

You have received a STOP 0x124 which usually points to a hardware fault. Looking at your dumps though the file thermald.exe has appeared, this belongs to Gigabyte crapware (usually System information Viewer - SIV) and has been proven to cause 0x124 BSODs.
I notice you have some Gigabyte software installed, can you confirm whether you have SIV and which other Gigabyte programs you have installed?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e5a0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  thermald.exe
My System SpecsSystem Spec
17 Oct 2014   #5
bobtongue

Windows 7 Pro 64 bit
 
 

I had ALL the gigabyte software on there. However, I read an article about that software causing problems and I uninstalled it all. I did a search for thermald.exe and the file was not found, so I am assuming it was deleted with the gigabyte software uninstall. The machine hasn't blue screened since I uninstalled, but it hasn't been long enough to definitively say that the problem is solved. I will let you know if the machine stays stabile. Thanks for the reply.
My System SpecsSystem Spec
17 Oct 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Quote   Quote: Originally Posted by bobtongue View Post
However, I read an article about that software causing problems and I uninstalled it all. I did a search for thermald.exe and the file was not found, so I am assuming it was deleted with the gigabyte software uninstall.
Good work, the thermald.exe not showing up is a good sign and it looks like uninstalling the Gigabyte crapware has removed it. That should solve your issues, please do let us know how you get on.
My System SpecsSystem Spec
18 Oct 2014   #7
bobtongue

Windows 7 Pro 64 bit
 
 

24 hours since my last blue screen. Up until I uninstalled the gigabyte software I was blue screening about every 30 minutes,. Look like its all set. Thanks so much for the help.
My System SpecsSystem Spec
18 Oct 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're more than welcome, glad to hear all's good.
My System SpecsSystem Spec
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 BSOD when computer is idle - Uncorectable Hardware Error




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