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Windows 7: BSOD while playing games and using photoshop.

17 Oct 2014   #1
alex2112

Windows 7 Home Premium x64
 
 
BSOD while playing games and using photoshop.

As the title states, it happens when a game is running or I am using photoshop randomly. Sometimes I can play for a few hours before it happens, sometimes it happens within 5 minutes. I have attached the last two occurrences that happened. Also, I have already checked memory, and uninstalled and reinstalled new graphics card drivers.


My System SpecsSystem Spec
.
18 Oct 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Both of your dumps are blaming your ATI driver.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff5000e720c0b, 2, 1, fffff880110ae037}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+4d037 )

1: kd> lmvm atikmpag
start             end                 module name
fffff880`042ce000 fffff880`04360000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Oct 04 19:31:19 2014 (54303CF7)
    CheckSum:         00096469
    ImageSize:        00092000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.
My System SpecsSystem Spec
18 Oct 2014   #3
alex2112

Windows 7 Home Premium x64
 
 

Roger, thank you very much. I am proceeding as advised and will get back on to let you know if the problem has been resolved. Again, I appreciate the time you have taken to help out.
My System SpecsSystem Spec
.

18 Oct 2014   #4
alex2112

Windows 7 Home Premium x64
 
 

I am curious as to why you chose the 13.9 drivers when newer drivers are available. Are the more current drivers messed up?
My System SpecsSystem Spec
18 Oct 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's not so much that they're messed up, just that 13.9 is recommended as it's been the most stable recent release working back through the drivers. If all is well with 13.9 installed you can start to work forwards through the rest of the drivers if you like following the same procedure as you used when uninstalling your last driver and installing 13.9. As long as your system is stable you can run whichever driver you like, but as we know about the stability of 13.9 we suggest that for testing purposes, if it fails again with that driver installed it could point us towards other symptoms.
My System SpecsSystem Spec
18 Oct 2014   #6
alex2112

Windows 7 Home Premium x64
 
 

ok. well after reverting to the old drivers, i got another bsod. BTW what file do you open to view that error log you quoted on my page? Just so I don't have to keep bothering you.
My System SpecsSystem Spec
18 Oct 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's the .dmp file, but it will only open with WinDBG. I'll take a look at your new logs as soon as I can, I'm on my phone at the moment.
My System SpecsSystem Spec
19 Oct 2014   #8
alex2112

Windows 7 Home Premium x64
 
 

ok. Thanks again
My System SpecsSystem Spec
20 Oct 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Right, your ATI drivers have been flagged again and I can see that you had the earlier drivers installed. I think it's time to run some tests on your GPU.

Code:
fffff880`03123a78  fffff880`04238362Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x8362

6: kd> lmvm atikmpag
start             end                 module name
fffff880`04230000 fffff880`042ce000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Aug 30 23:32:32 2013 (52211D80)
    CheckSum:         0009C9D2
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run Furmark to stress test your GPU. Video Card - Stress Test with Furmark

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80C be prepared to stop the test so as to not damage your GPU.
My System SpecsSystem Spec
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 BSOD while playing games and using photoshop.




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