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Windows 7: Periodic BSOD during backups or watching videos

18 Oct 2014   #1
pusher

Windows 7 Professional 64 Bit
 
 
Periodic BSOD during backups or watching videos

I've been having periodic (approximately once a week) BSOD's either while backups are occurring or while playing video games or watching videos.

The most recent occurred during the early morning (around 1am) during a system backup. I use an external USB 3.0 drive and Acronis True Image 2014 for backups. It is the 2nd time that the BSOD has occurred during a backup or restore operation. Other times that the BSOD has occurred is the either watching videos (Youtube, downloaded videos in VLC) and while playing games (Vindictus, Tera Rising). This has been happening for several months now. There are no event viewer errors or warnings prior to the BSOD that would directly indicate the cause, however, I have noticed that 10 minutes or so before every BSOD, several services will enter the stop state. Usually different services, except in one case - the Application Experience service always enters the stop state 10-15 minutes before every BSOD. Other services that enter the stop state are Windows Installer Service and the WinHTTP Web Proxy Auto-Discovery Service.

Other issues that are likely related is freezing of the computer and frequent high memory use when running my backup software with external drives attached. The freezing seems to happen randomly and started prior to the BSOD several months ago. They occur every few weeks. It starts with a program not opening when I click on it in the task bar. Then, I am unable to open task manager or Event Viewer to see what's happening. I can close open applications for several minutes, but eventually, anything I click on stops responding, although I have control over my mouse. I eventually have to do a hard reset. In every case, there is no event viewer errors or events that would point to the issue. I've run Chck Disk on all disks and discovered that one of my external drives was bad has since been unplugged, however, the issue keeps occurring.

The random high memory issue was the first issue that started to occur, before the freezing and BSOD. It started occurring last March and happens when my backup drives (USB 3.0) are plugged in and when I run my backup program. After the backup program loaded, the memory usage bar in the performance tab of Task Manager starts to slowly climb from 4-5 GB to 11-12 GB in less than 30 seconds. The issue occurs only when the drive has backup files - when the drive is empty, there is no memory issue. At the time this first starting happening, I was using Macrium Reflect for backups and Macrium was unable to help resolve it so I eventually started using Acronis True Image assuming that Reflect was the issue (disk scans and other diagnostics didn't indicate anything wrong with the disks). The issue continued to occur with True Image. The unusual thing about this issue is that the program process, either Macrium Reflect or True Image, shows unusual memory usage. In fact, no process or service was showing the excess memory being used, however, the performance tab of Task Manager clearly shows that nearly all of my 16 GB of memory were being used (even with Process Explorer I couldn't figure out where the excess memory was going). All the external drives have indexing turned off and as far as I can tell, are not being scanned by any anti-virus programs.

I posted this thread just last Sunday and for some reason, it was deleted with no explanation. Hopefully, this was just an error and won't occur again.


My System SpecsSystem Spec
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22 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

About the backup issue, it throws stop 0x124 BSOD.
I would suggest you to not run Acronis Scheduler in startup. Better you free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the monitor controller.
  5. Apply > OK
  6. Accept then restart.
Also, try to update the ASmedis SATA drivers, and test the HDDs with Seatools.

BTW, we have seen Acronis causing similar issue earlier too; but it is worthy to do those tests before blaming Acronis itself for it.

The display errors are coming with BugCheck 1000007E. It appears that the system is overclocked.
Code:
CP  F/M/S  Manufacturer     MHz
 0 21,2,0  AuthenticAMD    4334
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Let us know the situation after doing these.
My System SpecsSystem Spec
23 Oct 2014   #3
pusher

Windows 7 Professional 64 Bit
 
 

Arc:

Thanks for looking at this and getting back to me. Also, thanks for finding the overclocking - this is news to me as I've never overclocked any of my builds. I suspect his is factory set and I will change this immediately. I've disabled all startup items in msconfig (Norton 360 and the monitor control were not listed in the startup tab. Norton 360 is listed under the services tab). I will also try and update the drives and run Seatools in the next day or so. Thanks again. I will let you know what happens.
My System SpecsSystem Spec
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24 Oct 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, take the necessary time.
My System SpecsSystem Spec
12 Nov 2014   #5
pusher

Windows 7 Professional 64 Bit
 
 

Arc:

Sorry for the late reply - wanted to give it enough time to know if the issue was resolved. It's been 3 weeks since the last BSOD, which is more than a week longer than I've been able to go without one since this started, so it looks like its resolved. Seems the overclocking was the culprit. Thanks for your help.
My System SpecsSystem Spec
12 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Let us know for any further BSOD.
My System SpecsSystem Spec
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 Periodic BSOD during backups or watching videos




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