BSOD - SonicWALL IPsec Driver?


  1. Posts : 8
    64
       #1

    BSOD - SonicWALL IPsec Driver?


    Hi guys, I'm investigating a Blue Screen on behalf of a friend.

    They get a blue screen at random times, there most recent blue screen occurred while they were on a webex. Every single crash points to SonicWall every time.

    Can someone help me?

    Here is the dump file from Blue Screen View

    ==================================================
    Dump File : 100714-15662-01.dmp
    Crash Time : 07/10/2014 14:22:01
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : fffffa80`0b1e2000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff880`02ea36aa
    Caused By Driver : SWIPsec.sys
    Caused By Address : SWIPsec.sys+f6aa
    File Description : SonicWALL VPN Client IPsec Driver
    Product Name : SonicWALL IPsec Driver
    Company : SonicWALL, Inc.
    File Version : 10.3.0.0403
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\100714-15662-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 279,576
    Dump File Time : 07/10/2014 14:22:57
    Last edited by ElliotHarrison; 15 Jan 2015 at 06:16.
      My Computer


  2. Posts : 42
    Windows 7 64bit
       #2

    ElliotHarrison said:
    Hi guys, I'm investigating a Blue Screen on behalf of a friend.

    They get a blue screen at random times, there most recent blue screen occurred while they were on a webex. Every single crash points to SonicWall every time.

    Can someone help me?

    Here is the dump file from Blue Screen View

    ==================================================
    Dump File : 100714-15662-01.dmp
    Crash Time : 07/10/2014 14:22:01
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : fffffa80`0b1e2000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff880`02ea36aa
    Caused By Driver : SWIPsec.sys
    Caused By Address : SWIPsec.sys+f6aa
    File Description : SonicWALL VPN Client IPsec Driver
    Product Name : SonicWALL IPsec Driver
    Company : SonicWALL, Inc.
    File Version : 10.3.0.0403
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\100714-15662-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 279,576
    Dump File Time : 07/10/2014 14:22:57

    Please see attached logs
    Hi! Yeah it does seem like it is being caused by Sonicwall. The driver is quite old, (Tue Apr 03 21:24:42 2012)

    Try uninstall Sonicwall then reinstall the latest version. You can get this by a Google search.

    Hope this helps!

    - Callum
      My Computer


  3. Posts : 8
    64
    Thread Starter
       #3

    That is SonicWall updated to the latest version, we'll give it a few days and see if this resolves it! Thanks :)
      My Computer


  4. Posts : 42
    Windows 7 64bit
       #4

    ElliotHarrison said:
    That is SonicWall updated to the latest version, we'll give it a few days and see if this resolves it! Thanks :)
    Ok, thanks! :)
      My Computer


  5. Posts : 8
    64
    Thread Starter
       #5

    Everything is good so far :)
      My Computer


  6. Posts : 42
    Windows 7 64bit
       #6

    ElliotHarrison said:
    Everything is good so far :)
    Awesome! :)
      My Computer


  7. Posts : 8
    64
    Thread Starter
       #7

    Not a single mention of a crash since then. Thanks for the help! Thread solved.
      My Computer


 

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