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Windows 7: Intermitent BSOD Product 768_1

19 Oct 2014   #1
Dreadart

Windows 7 Ultimate X 64
 
 
Intermitent BSOD Product 768_1

Hi guys,

I have a Lenovo G570 which is giving an intermittent BSOD. Sometimes iI can go the whole day without a BSOD and some other times the thing crashes 3-5 times a day.

Here are the details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8816948D360
BCP2: 0000000000000000
BCP3: FFFFF8800598FA18
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Any help will be appreciated! I suspect that its the RAM memory but I just want to make sure its not a driver related issue.


My System SpecsSystem Spec
.
19 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Attach the data with your reply post.
My System SpecsSystem Spec
21 Oct 2014   #3
Dreadart

Windows 7 Ultimate X 64
 
 
Damage log

Hi Arc! thank you for your reply!

Here is the zip.
My System SpecsSystem Spec
.

21 Oct 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall windows update KB2670838.
Windows Update - Uninstall an Update
Let us know for any further BSOD.
___________________________________
Code:
BugCheck 50, {fffff88150a29360, 0, fffff8800596ba18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Oct 2014   #5
Dreadart

Windows 7 Ultimate X 64
 
 
Unistalled update

I have just removed the update.

** Fingers crossed ** I will update by the end of the week given that I stop crashing
My System SpecsSystem Spec
22 Oct 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Will wait to get the feedback.
My System SpecsSystem Spec
20 Nov 2014   #7
Dreadart

Windows 7 Ultimate X 64
 
 
Solved

Brother,

You the creme de la creme. It worked like a charm.

A month later I have not crashed again.

Thanks a lot!
My System SpecsSystem Spec
20 Nov 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Lol, your issue was not that serious.

Let us know for any further BSOD.
My System SpecsSystem Spec
20 Nov 2014   #9
Dreadart

Windows 7 Ultimate X 64
 
 
Awesome

I will man. Thank you a lot!
My System SpecsSystem Spec
20 Nov 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.
My System SpecsSystem Spec
Reply

 Intermitent BSOD Product 768_1




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