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Windows 7: BSOD while browing outlook, Kernel Power event 41

20 Oct 2014   #1
ais567

WIN 7 Ultimate X64
 
 
BSOD while browing outlook, Kernel Power event 41

Hi

I have a BSOD while browing my emails in outlook.

I have attached the log.

Any help will be appreciated.

Thanks

Attachment 337441


My System SpecsSystem Spec
.
20 Oct 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum ais567,

Complete the steps below


Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Remove Avast! and replace it with MSE for testing purpose.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make scans with the following:

Kaspersky TDSSKillerESET online scanner: Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools: Post back with results.
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 BSOD while browing outlook, Kernel Power event 41




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