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Windows 7: BSOD with browser open

21 Oct 2014   #11
richamarsh

Windows 7 Professional 32-bit
 
 

OPTION TWO: SF Diagnostic Tool
upload complete
I have previewed,
systeminfo and msinfo32 are present
rampflash: video driver may be part of the problem, but I expect there's more issues
Boozad: thanks for being patient with my incomplete logs


My System SpecsSystem Spec
.
22 Oct 2014   #12
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Right, we got there. Unfortunately it shows your installation is counterfeit as you have an ACER PID on a retail MSI motherboard.

Code:
  Host Name:                 GX5050
  OS Name:                   Microsoft Windows 7 Professional 
  OS Version:                6.1.7601 Service Pack 1 Build 7601
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          Richard
  Registered Organization:   
  Product ID:                00371-OEM-8992671-00004 ---> ACER PID

  Original Install Date:     7/24/2014, 9:19:47 PM
  System Boot Time:          10/21/2014, 4:37:02 PM
  System Manufacturer:       Compaq Presario 061
  System Model:              PL317AA-ABA GX5050 NA480
  System Type:               X86-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: x64 Family 15 Model 15 Stepping 0 AuthenticAMD ~2411 Mhz
  BIOS Version:              Phoenix Technologies, LTD 3.06 , 8/20/2004
Counterfeit installations such as yours can contain heavily modified code that can cause the installation to behave in unexpected ways. Analysing BSODs and determining their causes on these sorts of installations is completely unreliable, and for this reason most analysts won't attempt it.

My recommendation is to install a genuine copy of Windows 7. This will minimise the problems you are experiencing and make subsequent diagnosis of BSODs far more reliable. Once you are running a genuine Windows 7 installation and are still experiencing BSODs, upload your new logs we will be happy to help you solve them.
My System SpecsSystem Spec
22 Oct 2014   #13
richamarsh

Windows 7 Professional 32-bit
 
 

Wow!
This helps me in more ways than you know.
I will re-post when I have this first issue corrected.
thank you!
My System SpecsSystem Spec
.

22 Oct 2014   #14
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome.
My System SpecsSystem Spec
23 Oct 2014   #15
richamarsh

Windows 7 Professional 32-bit
 
 

new os
new failure
new log
My System SpecsSystem Spec
23 Oct 2014   #16
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You need to update Windows to include Service Pack 1 through Windows Updates.

Code:
  Host Name:                 RICHARD-PC
  OS Name:                   Microsoft Windows 7 Professional 
  OS Version:                6.1.7600 N/A Build 7600
  OS Manufacturer:           Microsoft Corporation
  OS Configuration:          Standalone Workstation
  OS Build Type:             Multiprocessor Free
  Registered Owner:          richard
  Registered Organization:   
  Product ID:                00371-177-0000061-85374
  Original Install Date:     10/22/2014, 7:25:01 PM
  System Boot Time:          10/22/2014, 9:04:30 PM
  System Manufacturer:       Compaq Presario 061
  System Model:              PL317AA-ABA GX5050 NA480
  System Type:               X86-based PC
  Processor(s):              1 Processor(s) Installed.
                             [01]: x64 Family 15 Model 15 Stepping 0 AuthenticAMD ~2411 Mhz
  BIOS Version:              Phoenix Technologies, LTD 3.06 , 8/20/2004
My System SpecsSystem Spec
26 Oct 2014   #17
richamarsh

Windows 7 Professional 32-bit
 
 
failure when installing program (audacity)

completed windows mandatory updates
browser has not caused failure (only freeze)
new failure
new log
all files appear to be present
My System SpecsSystem Spec
27 Oct 2014   #18
richamarsh

Windows 7 Professional 32-bit
 
 

corrected problem with sound card
failed with multiple tabs in active browser
new logs
thank you
My System SpecsSystem Spec
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 BSOD with browser open




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