BSOD while multitasking/gaming/playing a lot of youtube videos

Arc · 23 Oct 2014

As you can see, the crash dump is not providing any finite cause of the BSOD.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff80002eb3622, fffff880033e06d8, fffff880033dff30}

Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )

Followup: MachineOwner
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But, as we know, the most possible causes of this bugcheck are ....

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: ~~Insufficient disk space~~, Device driver, Video card, BIOS, ~~Breakpoint with no debugger attached~~, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

I striked the items which are not applicable for you. Let us check the others.

► BIOS: Your installed version is 1503. Version 2501 is available here: http://www.asus.com/in/Motherboards/...Desk_Download/ .... plan to update it.

► Video Card: Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

► Memory: Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

► System Service: Run SFC /SCANNOW Command - System File Checker
Also update windows to the latest.

► 3rd party remote control: If you have any (you know it better), disable it for the time being.

Two items remained .... we will check for them later, depending on the need. Let us know the results of these items.

Yellyphish · 23 Oct 2014

Hey Arc! Thanks for getting back to me, I've posted what I have discovered so far below.

Arc said:

As you can see, the crash dump is not providing any finite cause of the BSOD.

Well... looks like my computer's a woman.

► Video Card: Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

I finished the furmark test, and think my GPU passed.

I ran it for around 15 minutes. The temperature leveled off around 72-73 for about 8 minutes, my mouse was a little choppy while running it with the GPU being in the 70's, and so was moving around a window. I'm not sure how to interpret that. The computer did not crash.

► System Service: Run SFC /SCANNOW Command - System File Checker
Also update windows to the latest.

Windows Resource Protection did not find any integrity violations

► 3rd party remote control: If you have any (you know it better), disable it for the time being.

To my knowledge I do not have a 3rd party controller on my computer.

► Memory: Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

I will do this test when I go to sleep tonight, and post the results sometime tomorrow.

► BIOS: Your installed version is 1503. Version 2501 is available here: Motherboard - SABERTOOTH 990FX R2.0 - ASUS .... plan to update it.

I am a little reluctant to upgrade my BIOS because I have heard it can cause some problems/ I'm not entirely sure how to do it. Would it be alright to maybe test the other two options before we try this?

Oh and running the furmark test reminded me a weird thing my computer did a few times a couple months ago. The computer would randomly become very sluggish and unresponsive. The cursor on the screen would lag 2-3 seconds behind mouse movements. While this was occurring I could hear my computers fans start spinning loudly and it appeared my PC was under heavy strain although no programs were really running at the time. Once or twice I waited out the sluggishness and my computer went back to normal, and the other times, I held down the power button to restart my computer where it resumed normal function. I'm not sure if this is related to these BSOD's but I figured I would bring it up just in case it reminds you of anything.

Arc · 24 Oct 2014

BIOS updates are risky for sure. If it is done improperly or it there is any interruption in the middle, it will be damaged. But the basic job is not very tough. This video can give you some idea ....

Do all the rest. Plan the BIOS update as the last option.

What you stated about the earlier incidence, that might be a problem from the part of the display driver. And display is the first suspect for your entire issue.

Also, you may try two different things .... first, apply the GPU in another PCIe slot; and second, apply any other GPU (can you borrow one from friends or family members?) and see how it goes.

Yellyphish · 24 Oct 2014

Here are the results from my memtest,

So it looks like my RAM is fine. And I'll try see what impact changing the pcie slot has tomorrow, it's been a long day today ha ha. Anything else I should check out while I am at it?

Thanks for sticking with me through this Arc, I appreciate it.

Arc · 25 Oct 2014

Yes, the RAM looks fine!

Nothing more to do there till now. Proceed as per the plan. :)

Yellyphish · 25 Oct 2014

Alright, so I played a game of league when I woke up and my computer blue screened during it :/. Below I attached the crash dump.

After that happened, I switched the pcie slot the GPU is in and I'll monitor how it's working.

To elaborate further, my roommate's PC only has an integrated GPU so I don't have one I can really borrow. Also I think the only thing left in our plan is the BIOS updtate, right?

Arc · 26 Oct 2014

Right, apparently.

It is the same BSOD despite of everything.

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff80002f0a622, fffff880033e06d8, fffff880033dff30}

Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )

Followup: MachineOwner
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