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Windows 7: BSOD Help DM Log Zip Included

31 Oct 2014   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I've asked for more help with this.


My System SpecsSystem Spec
.
31 Oct 2014   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

gt58, For a start, would you mind uninstalling all of the Asrock utilities you have installed/ Some of them are known to cause BSODs. Also, when you uninstalled Avast, did you also use their utility Avast Clear (Avast Uninstall Utility | Download aswClear for Avast Removal) Try those and see if you notice a difference. I also noted that you had problems with your previous card. Have you tested the card very much? If you followed the tutorial for installing the drivers, I can't see how you could be having problems with drivers. I am sure there will be some driver issues with the new cards when they are new releases, but you were having problems before that. If it is not drivers, or conflicting drivers from other programs, The card itself, the Motherboard or the PSU are about all that are involved that I am aware of that would cause a BSOD.
My System SpecsSystem Spec
01 Nov 2014   #13
gt58

Windows 7 Home Premium 64 Bit
 
 

thank you guys for your replies. when I uninstalled avast there were no issues but i went ahead and used their removal software right now just in case everything didnt get deleted. I uninstalled the ASRock charger program they have. I see there is a ASRock InstantBoot v1.30 that is installed. should i also delete that or will it slow down my boot up times. I have a samsung 850 pro ssd so im thinking it wont? I have not tested the video card as i do not know how
My System SpecsSystem Spec
.

01 Nov 2014   #14
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Just see how you get along now. If you have another BSOD, run the log file
Blue Screen of Death (BSOD) Posting Instructions again and upload it. make sure you are set up for small memory dumps
http://www.sevenforums.com/tutorials...eate-bsod.html.

Go to BIOS and see what your Bios values are for your +12V, +5V and +3.3V and let us know. Also let us know what your Sata controller is set to (IDE, AHCI or Raid). Also download and install
CPU-Z CPUID - System & hardware benchmark, monitoring, reporting and post screenshots
Screenshots and Files - Upload and Post in Seven Forums Of the CPU, Mainboard, Memory and SPD Tab ( you can select each dim slot from a dropdown menu in the upper left of that tab) Just post the SPD info for only the slots you have ram in.
My System SpecsSystem Spec
01 Nov 2014   #15
gt58

Windows 7 Home Premium 64 Bit
 
 

can you explain small memory dumps a bit more? i think i did that to enable the dumps to be view-able in blue screen viewer. It appears your second link there is broken.

+12.196
+5.112
+3.296

AHCI mode

screenshots attached. thank you for the help it really means a lot
My System SpecsSystem Spec
01 Nov 2014   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You did that to create dump files to be sent here, so we can view them. That is what we use to debug with. The link was bad, it should be Dump Files - Configure Windows to Create on BSOD
Create small memory dumps. Blue screen viewer is a good but basic tool. We use WinDbg to debug with.
My System SpecsSystem Spec
01 Nov 2014   #17
gt58

Windows 7 Home Premium 64 Bit
 
 

okay I changed it from kernel memory dump to small memory dump. if i blue screen again i'll post that DM Log. im assuming its easier on your guys end if its a small dump?
My System SpecsSystem Spec
01 Nov 2014   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It just tells us more of what we need to know. Kernel dumps are quite large, and each time you have one it overwrites the one already there, but with small memory dumps we can have several which can lead us in a direction sometimes.

If you have a BSOD just run Blue Screen of Death (BSOD) Posting Instructions again and upload it.
My System SpecsSystem Spec
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 BSOD Help DM Log Zip Included




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