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Windows 7: BSOD while using chrome/Microsoft Office

22 Oct 2014   #1
pedromn

windows 7 home edition 64 bit
 
 
BSOD while using chrome/Microsoft Office

In the last couple of weeks, I have been getting BSOD while using chrome or Microsoft Office 2013

I have attached the zip file as requested


thanks!


My System SpecsSystem Spec
.
22 Oct 2014   #2
pedromn

windows 7 home edition 64 bit
 
 

Can somebody help me please?
My System SpecsSystem Spec
22 Oct 2014   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Welcome to 7F.

Firstly, please show a modicum of patience. Your thread was less than an hour old before you decided to bump it. People here give their time for free between their other commitments, there are also a lot of people requesting help. Also bumping your own thread will remove it from the Unanswered Threads list and people will presume you're being dealt with.
So please be patient.

1: Kaspersky is causing issues.

Code:
fffff880`02bc51d8  fffff880`025cff00*** WARNING: Unable to verify timestamp for klflt.sys
*** ERROR: Module load completed but symbols could not be loaded for klflt.sys
 klflt+0x25f00

fffff880`02bc4cc8  fffff880`0251df8bUnable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x18f8b
Uninstall Kaspersky using the tool linked below and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.




information   Information
Kaspersky Removal Tool:

download


2: Your Intel Wireless WiFi Link 5000 Series adaptor driver is causing issues. It's old and needs updating.

Code:
fffff880`02bc43c8  fffff880`07050d9cUnable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 NETwNs64+0x28d9c

0: kd> lmvm NETwNs64
start             end                 module name
fffff880`07028000 fffff880`07b5e000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Fri Dec 02 06:50:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Check for updates here.

Perform the above steps and report back.
My System SpecsSystem Spec
.

23 Oct 2014   #4
pedromn

windows 7 home edition 64 bit
 
 

Thank you for all the help and guidance provided!

Everything working fine now.
My System SpecsSystem Spec
23 Oct 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Great to hear. If and when you're happy the issues are completely resolved would you mind marking the thread as solved?
My System SpecsSystem Spec
Reply

 BSOD while using chrome/Microsoft Office




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