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BSOD while using chrome/Microsoft Office
In the last couple of weeks, I have been getting BSOD while using chrome or Microsoft Office 2013
I have attached the zip file as requested
thanks!
In the last couple of weeks, I have been getting BSOD while using chrome or Microsoft Office 2013
I have attached the zip file as requested
thanks!
Welcome to 7F.
Firstly, please show a modicum of patience. Your thread was less than an hour old before you decided to bump it. People here give their time for free between their other commitments, there are also a lot of people requesting help. Also bumping your own thread will remove it from the Unanswered Threads list and people will presume you're being dealt with.
So please be patient.
1: Kaspersky is causing issues.
Uninstall Kaspersky using the tool linked below and install MS Security Essentials and MalwareBytes.Code:fffff880`02bc51d8 fffff880`025cff00*** WARNING: Unable to verify timestamp for klflt.sys *** ERROR: Module load completed but symbols could not be loaded for klflt.sys klflt+0x25f00 fffff880`02bc4cc8 fffff880`0251df8bUnable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for klif.sys *** ERROR: Module load completed but symbols could not be loaded for klif.sys klif+0x18f8b
NoteMake sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.
Information
2: Your Intel Wireless WiFi Link 5000 Series adaptor driver is causing issues. It's old and needs updating.
Check for updates here.Code:fffff880`02bc43c8 fffff880`07050d9cUnable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for NETwNs64.sys *** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys NETwNs64+0x28d9c 0: kd> lmvm NETwNs64 start end module name fffff880`07028000 fffff880`07b5e000 NETwNs64 T (no symbols) Loaded symbol image file: NETwNs64.sys Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys Image name: NETwNs64.sys Timestamp: Fri Dec 02 06:50:55 2011 (4ED8754F) CheckSum: 00AE9BA3 ImageSize: 00B36000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Perform the above steps and report back.
Thank you for all the help and guidance provided!
Everything working fine now.
Great to hear. If and when you're happy the issues are completely resolved would you mind marking the thread as solved?