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Windows 7: Notebook crashes with BSOD during shutdown

22 Oct 2014   #1
Nuc1eoN

Windows 7 Ultimate x64
 
 
Notebook crashes with BSOD during shutdown

Hi again!
I own a 2 month old Acer Aspire E1-572G and haven't had any problems with it until now: I have experieced a BSOD on a Windows shutdown and on the following one. Now it works again...

I have no idea what happened and I'd be really greatful for some help!

The specs:
CPU: Intel i7-4500U
GPU: AMD Radeon HD 8750 2GB (not sure about the Catalyst version since I have now updated it)
RAM: 8 GB
Anitivirus: Avast


Thanks in advance!
Nuc1eoN


My System SpecsSystem Spec
.
22 Oct 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum Nuc1eoN,

The msinfo file is corrupted.

MSINFO32:
  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4050008, fffffa8009910b10}

GetPointerFromAddress: unable to read from fffff80002ec4100
GetUlongFromAddress: unable to read from fffff80002ec41c0
Probably caused by : ndis.sys ( ndis!nullDeleteFilter+15 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004050008, Memory contents of the pool block
Arg4: fffffa8009910b10, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa8009910b10 Nonpaged pool

FREED_POOL_TAG:  NDrw

BUGCHECK_STR:  0xc2_7_NDrw

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002dbfbe9 to fffff80002c8cbc0

STACK_TEXT:  
fffff880`03316468 fffff800`02dbfbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04050008 : nt!KeBugCheckEx
fffff880`03316470 fffff880`016ffae5 : fffffa80`07b96da0 fffffa80`0728db30 fffffa80`0927e050 fffffa80`07b96da0 : nt!ExDeferredFreePool+0x1201
fffff880`03316520 fffff880`017005ce : fffffa80`0927e1a0 fffffa80`07b96c40 fffff880`01720110 fffff800`02c8be53 : ndis!nullDeleteFilter+0x15
fffff880`03316550 fffff880`01749fd4 : 00000000`00000001 fffff880`01720110 00000000`00000000 00000000`000007ff : ndis!ndisDeleteMiniportOnLastDeref+0xde
fffff880`03316590 fffff880`01779b76 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ndis! ?? ::DKGKHJNI::`string'+0x1507
fffff880`033165d0 fffff800`02ef8571 : fffff8a0`02541bd0 fffffa80`0927e050 fffff880`03316728 fffffa80`0a218280 : ndis!ndisPnPDispatch+0x616
fffff880`03316670 fffff800`030793a1 : fffffa80`0a218280 00000000`00000000 fffffa80`08260b10 00000000`00000801 : nt!IopSynchronousCall+0xe1
fffff880`033166e0 fffff800`02d8f063 : fffff8a0`0258d9c0 fffff8a0`0258d9c0 00000000`00000018 00000000`00000000 : nt!IopRemoveDevice+0x101
fffff880`033167a0 fffff800`03078ef4 : fffffa80`08260b10 00000000`00000000 00000000`00000002 00000000`00000000 : nt!PnpRemoveLockedDeviceNode+0x1a3
fffff880`033167f0 fffff800`03079000 : 00000000`00000000 fffffa80`0a218200 fffff8a0`04b7a820 fffff800`02e90ca0 : nt!PnpDeleteLockedDeviceNode+0x44
fffff880`03316820 fffff800`030790f9 : fffffa80`099f0102 fffffa80`099f0160 00000000`00000001 00000000`00000000 : nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`03316890 fffff800`03079271 : fffffa80`099f0160 00000000`00000000 fffffa80`099f0160 00000000`00000001 : nt!PnpDelayedRemoveWorker+0x79
fffff880`033168e0 fffff800`02d8f29a : 00000000`00000000 fffffa80`08c05310 00000000`0000000a 00000000`00000000 : nt!PnpChainDereferenceComplete+0x131
fffff880`03316920 fffff800`0310a2a0 : 00000000`00000000 fffffa80`08260b10 fffff8a0`0a571240 00000000`00000001 : nt!PnpIsChainDereferenced+0xda
fffff880`033169a0 fffff800`0310a53c : fffff880`03316b78 fffffa80`07718b00 fffffa80`07301600 fffffa80`00000000 : nt!PnpProcessQueryRemoveAndEject+0xff0
fffff880`03316ae0 fffff800`02ff373e : 00000000`00000000 fffffa80`07718b70 fffff8a0`0a571240 00000000`00000000 : nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`03316b10 fffff800`02c96261 : fffff800`02ef73d8 fffff8a0`0a571240 fffff800`02e322d8 fffff800`02e322d8 : nt! ?? ::NNGAKEGL::`string'+0x54d9b
fffff880`03316b70 fffff800`02f2873a : 00000000`00000000 fffffa80`07301660 00000000`00000080 fffffa80`0728db30 : nt!ExpWorkerThread+0x111
fffff880`03316c00 fffff800`02c7d8e6 : fffff880`02fd7180 fffffa80`07301660 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03316c40 00000000`00000000 : fffff880`03317000 fffff880`03311000 fffff880`033165c0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ndis!nullDeleteFilter+15
fffff880`016ffae5 33d2            xor     edx,edx

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  ndis!nullDeleteFilter+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ndis

IMAGE_NAME:  ndis.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5034f6b2

FAILURE_BUCKET_ID:  X64_0xc2_7_NDrw_ndis!nullDeleteFilter+15

BUCKET_ID:  X64_0xc2_7_NDrw_ndis!nullDeleteFilter+15

Followup: MachineOwner
---------
My System SpecsSystem Spec
25 Oct 2014   #3
Nuc1eoN

Windows 7 Ultimate x64
 
 

Hi and thanks for the help!
I searched for the error in your analysis and some people say it's an issue with the Atheros wifi driver (there's more of this threads tho). This sounded resonably since I remembered to have had some issues with it (wifi and bluetooth is in one chip, but there are seperate divers... it got kinda messy). No I have downloaded the correct drivers from atheros.cz and installed them properly.
I guess it should have solved the issue. If not I will report back and try out your suggestions

Many thanks!
My System SpecsSystem Spec
.

25 Oct 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good news! thanks for posting back.
My System SpecsSystem Spec
Reply

 Notebook crashes with BSOD during shutdown




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