Random BSOD on new custom builds

Alan White · 22 Oct 2014

I have two custom-built desktops to the spec in my profile. The supplier built the hardware and I installed the OS and applications. Almost from the start both machines have experienced random BSODs, on average roughly every two or three days, as well as other issues such as programs closing unexpectedly.

I haven't been able to determine any pattern to the problem though I do have a suspicion that it's somehow related to being woken from sleep as a number of BSODs occurs at or around 04:00 when the machines wake for backup etc.

I believe that Windows and device drivers are up to date. I ran Memtest for ten passes (~16 hours!) on each machine with no errors reported.

I've attached the output from SF Diagnostic Tool on one PC as I guess it will be easier to focus on one PC at a time.

I'm grateful for any suggestions.

Boozad · 22 Oct 2014

Welcome to 7F.

1: Your Intel Graphics driver has been flagged.

Code:

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

3: kd> lmvm igdkmd64
start             end                 module name
fffff880`0482d000 fffff880`04cdb000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Aug 05 16:47:18 2014 (53E0FC86)
    CheckSum:         00491E83
    ImageSize:        004AE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Look for an updated version here.

2: AVG is also causing issues.

Code:

fffff880`031fb2a8  fffff880`02d868c4Unable to load image avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x1c8c4

Uninstall AVG using the tool linked below and nstall MS Security Essentials and MalwareBytes.

Note

Make sure you uncheck the 'Enable Free Trial' box when installing MalwareBytes.

Information

AVG Uninstaller:

Download

Alan White · 22 Oct 2014

Many thanks for the speedy reply.

Intel Graphics
I've updated to the latest from Intel. I did previously have a later version (and still had BSODs) but downgraded to the one on the Gigabyte website in the expectation that Gigabyte would have tested compatibility :).

AV
AVG uninstalled (no easy task - required several attempts with both Control Panel and the remover file).
MS Security Essentials and MalwareBytes installed as instructed. Scanned with both - nothing found.

Is there anything else you'd like me to do now, or is it just a case of wait and see? (I hate random/intermittent faults!)

Boozad · 22 Oct 2014

Yes just run the machine as usual and test stability. Those were the two problems I could find in all of your logs so it's just a case of wait and see at the moment. If you do receive any more BSODs post up new logs straight away and we'll get them looked at.

Alan White · 24 Oct 2014

Unfortunately the problem has recurred. I applied the changes recommended to both machines and both machines have since crashed, on both occasions immediately after being woken from sleep.

I've run SF Diagnostic Tool on both machines and this time have attached the output from both. The machines are theoretically identical (though they don't both have all the same software installed). Perhaps the logs on one or the other will give a clue to the problem on both.

If you prefer to concentrate on just one machine at a time then let me know and ignore the attached file for White-2.

One oddity which may or may not be relevant: running SF Diagnostic Tool on White-1 always takes ~15 minutes to process MSinfo32.nfo and results in a 42Mb file; the same thing on White-2 takes seconds and gives a 1.5Mb file.

Thanks for your help.

Boozad · 24 Oct 2014

Hi Alan, on machine #1 could you please open an elevated command prompt, copy and paste sfc /scannow into the cmd window and hit enter.

Then run chkdsk Disk Check

Post back with the results.

Alan White · 24 Oct 2014

Hi, Boozad. Sorry, that's useful information I should have posted sooner. I run SFC on a schedule twice a week on both machines, just to keep an eye on things. Very occasionally one will return an error but if I change nothing, reboot, and re-run SFC then no problems are found. Not sure what that says

I've just run sfc /scannow on White-1 and it says:
Windows Resource Protection did not find any integrity violations.

Boozad · 24 Oct 2014

OK, run the chkdsk.

Boozad · 24 Oct 2014

Also, out of interest, do you run this on a regular basis?

Attachment 338077

Alan White · 24 Oct 2014

I ran chkdsk /f on both C:\ & D:\. D:\ reported no problems but C:\ had minor errors so I ran chkdsk /r on it just to be sure. No doubt the problems were caused by the crashes rather than the other way round? Output attached.

Yes, AOMEI is, after much analysis and testing, my backup program of choice. I run a full backup of C:\ weekly and incrementals daily. Comments?