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Windows 7: BSOD on vacation: Cannot log on to Windows

22 Oct 2014   #1
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 
BSOD on vacation: Cannot log on to Windows

I opened my laptop today while on vacation in North Carolina and I get the start up repair screen. I've conducted the given repair options repeatedly (except for System image Recovery because I didn't bring the installation disc with me and Command Prompt) but I get the same thing over and over. When I looked up the information after it started up the following information was given.

Event Name: StartupRepairOffline
Signature01: 6.1.7600.16385
Signature02: 6.1.7600.16385
Signature03: unknown
Signature04: 21199512
Signature05: AutoFailover
Signature06: 17
Signature07: CorruptRegistry
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

I took a picture of the blue screen the the following technical information was given.

0x00000074 (0x0000000000000002, 0xFFFFF88002EE69e0, 0x0000000000000002, 0xFFFFFFFFC000009A)

If any of you know what this means, please tell me what I should do to fix the problem. Thanks!


My System SpecsSystem Spec
.
22 Oct 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ACMDogfight1997
0x00000074 (0x0000000000000002, 0xFFFFF88002EE69e0, 0x0000000000000002, 0xFFFFFFFFC000009A)
Hi ACMDogfight1997.

Boot into Advanced Boot Options > Last Known Good Configuration. Does it boot?

If not, try SFC /SCANNOW : Run in Command Prompt at Boot. Does it find and recover any corruption?

If still it does not boot, we have very limited things to try, but better you test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
22 Oct 2014   #3
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 

"If not, try SFC /SCANNOW : Run in Command Prompt at Boot. Does it find and recover any corruption?"

I have tried scannow in the command prompt in the recovery options, it tells me this:

"Beginning system scan. This process will take some time.


There is a system repair pending which requires a reboot to complete. Restart Windows and run sfc again."

I restarted the laptop, went through the BSOD again, got back on the cmd prompt via recovery options, typed it again, said the same thing.

Am I doing something wrong or is this telling me something else?

I also did the last known good configuration thing, didn't work

And I can't do the memtest86+ thing because I didn't bring a flash drive or cd/dvd with me so I may have ran out of options.
My System SpecsSystem Spec
.

22 Oct 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

So the situation is ....
  • Last Known Good Configuration did not work. I was not expecting that it may work. But that is the first thing to try.
  • SFC is not being able to recover the corruptions successfully.
Now, Memtest86+ is needed there, because ....
Quote:
STOP 0x00000074: BAD_SYSTEM_CONFIG_INFO
Usual causes: System hive corruption, Missing registry keys/values, bad memory
It is not that you dont have an alternative. You may follow the traditional methods of making an unbootable system work. Follow it: Troubleshooting Windows 7 Failure to Start

If that also fail to do nothing there, consider a Clean Reinstall - Factory OEM Windows 7 .... last resort.

But if memory problems are really there, nothing will be effective. So I think you should verify the health of the memory before proceeding to further steps.

EDIT: I should have paid attention. You said ....
Quote   Quote: Originally Posted by ACMDogfight1997 View Post
I didn't bring a flash drive or cd/dvd with me so I may have ran out of options.
Sorry to say, you are really out of options. You need something to boot from, whichever you want to do next.
My System SpecsSystem Spec
22 Oct 2014   #5
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 

EDIT: I should have paid attention. You said ....
Quote   Quote: Originally Posted by ACMDogfight1997 View Post
I didn't bring a flash drive or cd/dvd with me so I may have ran out of options.
Sorry to say, you are really out of options. You need something to boot from, whichever you want to do next.[/QUOTE]

Nvm, my brother brought his flash drive. Now I don't have to wait until I come home. Good for him. I'll respond to see what happens after I try to fix it.
My System SpecsSystem Spec
23 Oct 2014   #6
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 

If still it does not boot, we have very limited things to try, but better you test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.[/QUOTE]

Well my parents just bought a new flash drive (in considering that the tutorial said "Plug in an empty USB key drive",) downloaded the Auto-Installer for USB Key link as said in the tutorial, double clicked the file in the zip folder, reached the choose USB drive location and noticed something wrong. It doesn't display in which directory the USB is at (C:, D:, E:, etc.) and it wouldn't let me choose the directory where it is at. The flash drive my parents bought is a SanDisk Cruzer Glide 4GB which already has some files related to it on it. Can you tell me what's going on?
My System SpecsSystem Spec
23 Oct 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Format the flash drive and try again.

The files which are there are not needed for anything.
My System SpecsSystem Spec
26 Oct 2014   #8
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 

Well I have formatted the USB and still does the same thing. Not to worry though, I have just arrived home and I burned the iso version to a CD. It's running tests right now.

Also, in the Memtest forum, it said that if any errors are detected, I would have take out RAM sticks. If that means I would have to disassemble my laptop, I'll have to take it to my local PC repair shop to do that (because that's beyond my league, especially for a 17 year-old.)
My System SpecsSystem Spec
26 Oct 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Age is not the question, but experience is. If you feel yourself uncomfortable to do such jobs, you should take the help of someone who can do it.
My System SpecsSystem Spec
27 Oct 2014   #10
ACMDogfight1997

Windows 10 Pro 64-Bit
 
 

Well it just went through 9 passes for around 29 hours and luckily there are no errors. Now what?
My System SpecsSystem Spec
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 BSOD on vacation: Cannot log on to Windows




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