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#1
Invisible BSOD on computer wake after long periods - Hard reset needed
Hi there,
So in April I decided to go all in on an Alienware 18 which I use for business and pleasure. After a couple weeks I started noticing the computer would not wake from sleep during extended times such as over night. I would simply close the lid at night and open it in the morning where the HDD light would come on and then the computer would be frozen in a state with a black screen before bootup where I am forced to hold the power button down to reset. It would then tell me that the computer was shut down incorrectly etc.
I finally had Dell tech support work on it who were absolutely fantastic at the time. They went through all kinds of system setting changes including how the computer sleeps, updated video and MANY other drivers including a reinstall of windows. Problem persisted.
Next they sent a tech out to replace the Video cards... problem persisted.
Next they replaced the HDD's, motherboard, and video cards again... problem persisted.
They were completely stumped so they sent me a brand new system which is even better than the last one I had!
After a few days I noticed this system is doing the exact same thing. I called tech support and the original guy is now in another department so I'm dealing with a new guy now who is starting from scratch again with this system. I spoke with their manager as this guy wanted to reset the computer to factory again and he also suggested that they are 99% sure that a reinstall of windows (or an alien respawn they call it) would solve my issue. I tried to explain to them that this would be the third run of windows 7 and I can't logically see why it is going to solve the issue now.
This is why I am now reaching out to this community. This is a business computer as well so I don't really find it optimal to keep wiping it clean as I'm sure you can understand.
The strange thing is that 6 times out of 10 when I wake the computer in the morning it will be completely locked up and I have to hard reset so it doesn't do it all the time. Even stranger is the fact that I have only managed to capture 3 dump files that seem to be triggered from this event. So for some reason it is not always creating a dump file but each and every time it says the computer was shut down incorrectly.
I look forward to anyone being able to shed some light on this as the entire team at Dell seems to be stumped.
Stevieb2163