Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: seemingly random bsod, more often when gaming (WoW)

24 Oct 2014   #1
h47f4c3

Windows 7 Pro 64bit
 
 
seemingly random bsod, more often when gaming (WoW)

I built the wife a computer she would use primarily for her facebook/pintrest nonsense as well as Sims/WoW/Diablo3 and whatever else she chooses to play. From day one she has been getting random BSODs. Sometimes weeks in between, sometimes multiple times a day. Lately it has been multiple times every day (last 4 or 5 days). So here I am asking for help.
Specs
CPU: amd phenom II 965black
MB : ASUS m5A97 LE R2.0
Ram: Patriot Viper (2x4)
SSD: Patriot Pyro 120gb
HDD: WD Blue 1TB
GPU: Radeon HD 5750
Windows 7 Ultimate 64bit

I have attached the DM log collector zip, there are multiple dump files, but i believe the most relevant one will be from 10/23/2014, but i could be wrong.

thanks for taking a look! look forward to some feedback


My System SpecsSystem Spec
.
24 Oct 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

h47f4c3, welcome to Seven Forums. I will see if I can help. You have 5 dump files. one recently, the others are at least 3 months old and one is dated 12/31/07. What's that about? Windows 7 was released to the public in 2009.

the only recent dump was 10-23-14 and it says
Code:
asmtxhci
start             end                 module name
fffff880`04b0b000 fffff880`04b75000   asmtxhci T (no symbols)           
    Loaded symbol image file: asmtxhci.sys
    Image path: asmtxhci.sys
    Image name: asmtxhci.sys
    Timestamp:        Fri Aug 16 14:28:42 2013 (520E7D6A)
    CheckSum:         0006EE09
    ImageSize:        0006A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is the ASmedis USB 3.0 driver. look on the motherboard's web site and see if there is a more recent version. if not, you can try ASMedia Technology Inc. ????

When finished with that

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
24 Oct 2014   #3
h47f4c3

Windows 7 Pro 64bit
 
 

The older dump files were from a bad cmos battery (that was causing time to reset to that date) with a bad stick of ram causing BSOD. The new one is after i got Patriot to RMA the bad ram, computer was running well for a couple days, then this new BSOD. I'm going to go get those drivers straightened out and run the scan. Is that scan the same as running Error-checking from drive's property menu? If so I have already run those. I appreciate your fast reply and I will let you know how it turns out.
My System SpecsSystem Spec
.

24 Oct 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No, this is a system file checker that checks protected system files and attempts to replace missing files or repair corrupted files. What you ran was something else.

Also, given the problems you just told me about, it would be wise to run memtest.

Please Run Memtest86+

information   Information
Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask
My System SpecsSystem Spec
24 Oct 2014   #5
h47f4c3

Windows 7 Pro 64bit
 
 

Got the driver installed and ran the scan in command prompt. Computer froze about 20 minutes later. I'll run memtest tonight and post my findings. Thanks again!
My System SpecsSystem Spec
24 Oct 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem, just let us know. be ready, it will take you around 20 hours to run 8 passes, but that's what's necessary, all run at one time or until you get an error. Any error and you can stop the test.
My System SpecsSystem Spec
25 Oct 2014   #7
h47f4c3

Windows 7 Pro 64bit
 
 

Ran memtest+ 5.1, when I woke up this morning, 9 passes, zero errors. I'm going to have the wife game and see if we can get another BSOD, hopefully with new information. Any other tests you might recommend in the meantime?
My System SpecsSystem Spec
25 Oct 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Before you do, make sure your system is set to create Small Memory Dumps.
Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
25 Oct 2014   #9
h47f4c3

Windows 7 Pro 64bit
 
 

I have, thats why there were three months in between the dumps I originally posted, I accidentally turned them off months ago. Thanks for looking out!
My System SpecsSystem Spec
25 Oct 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. That's what I'm supposed to do. I forget sometimes though.
My System SpecsSystem Spec
Reply

 seemingly random bsod, more often when gaming (WoW)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD seemingly at random
I started having BSOD issues with this PC some months back, when I was using an ATI card that was a bit behind the times. I thought it was a faulty graphics card causing it, so I swapped it out with a spare I had and that seemed to fix the issue - no more BSOD boot loops. I recently (just before...
BSOD Help and Support
BSOD at seemingly random times, memory dump blaming random drivers
I've been plagued by odd problems since making this custom build about a month ago, but the latest is the increasing frequency of BSODs. They never occur at load (gaming with high end specs), but often occur at shutdown (forcing a restart before I can then actually shut down). I normally boot into...
BSOD Help and Support
BSOD seemingly at random, mostly when gaming
Hello! I'm at my wits end here trying to figure out what has been going on with my PC. I got a BSOD once months and months ago, only the one time, can't even remember what I was doing when it happened, as it never happened again. Then after the new SimCity shipped, I started getting them about 20...
BSOD Help and Support
Seemingly Random (gaming, browsing, desktop) BSOD
Hi, this is my first time posting so I hope I've provided enough info/zipped the right stuff. My PC has begun crashing (last few days) quite often and seemingly at random. It can crash 3 times in 15minutes or not at all in 3 hours. I used it for undemanding gaming, browsing and office apps. ...
BSOD Help and Support
Seemingly Random BSOD
Hi Guys, I've recently upgraded my computer in the past half year or so, new cpu, motherboard, RAM, PSU. I just got a new hard drive about a month ago. Well, I had some problems after the upgrading, so I reinstalled Windows 7 a few weeks ago. Since then, my computer freezes when it's idling, and...
BSOD Help and Support
Seemingly random BSOD during gaming
Hi there, I've got a problem that I just can't seem to fix, so I figured it was time to ask for help. I've recently replaced my HD, RAM, and motherboard and when I play World of Warcraft, randomly the screen will lock up and eventually lead me to a BSOD. I believe I've updated all of the drivers,...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App