PC crashing every 5 minutes

Dramos12 · 24 Oct 2014

As the topic says my PC is crashing every 5 minutes. This just started happening yesterday and I haven't installed anything significant on my PC.

Attached is my dump report.

Thank you in advance for any help.

Arc · 24 Oct 2014

The BSOD is caused due to nvidia card. When you executed the DM log collectro, the computer was unable to detect it.

Open the computer, Seat the card properly. Then uninstall the installed display driver using Display driver uninstaller.

Now install 340.52 WHQL.

Follow NVIDIA Drivers - Avoid Problems to have a trouble free driver installation.

When done, stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark

Let us know the results.
_________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801105d4e0, fffff8800fbf451c, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+91951c )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801105d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fbf451c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+91951c
fffff880`0fbf451c 48ff255dc9ecff  jmp     qword ptr [nvlddmkm+0x7e5e80 (fffff880`0fac0e80)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

STACK_TEXT:  
fffff880`02955a48 fffff880`04354134 : 00000000`00000116 fffffa80`1105d4e0 fffff880`0fbf451c ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02955a50 fffff880`04327867 : fffff880`0fbf451c fffffa80`0f788000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02955a90 fffff880`04353f43 : fffffa80`ffffd846 00000000`00000000 fffffa80`1105d4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02955b40 fffff880`0423803d : fffffa80`10721010 00000000`00000080 00000000`00000000 fffffa80`0f703410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02955bc0 fffff800`0376973a : 00000000`01ec030f fffffa80`0f226060 fffffa80`0c749040 fffffa80`0f226060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02955c00 fffff800`034be8e6 : fffff800`03648e80 fffffa80`0f226060 fffff800`03656cc0 00000000`0000008b : nt!PspSystemThreadStartup+0x5a
fffff880`02955c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+91951c
fffff880`0fbf451c 48ff255dc9ecff  jmp     qword ptr [nvlddmkm+0x7e5e80 (fffff880`0fac0e80)]

SYMBOL_NAME:  nvlddmkm+91951c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5414a236

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2db000 fffff880`0ffaf000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Sep 14 01:29:50 2014 (5414A236)
    CheckSum:         00C8E3A6
    ImageSize:        00CD4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Dramos12 · 24 Oct 2014

Re-seated the card. Removed the old drivers and installed 340.52. My desktop crashes after two minutes of the furmark stress test

Arc · 25 Oct 2014

Dramos12 said:

My desktop crashes after two minutes of the furmark stress test

That means the card is failing. Two possibilities are there.

The system is too hot
The card is failing itself

Remove the card. Run the computer with onboard graphics. Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

It will help us to arrive at the right decision.