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Windows 7: Bluescreen 0x0000000A, Video Related? During Startup

24 Oct 2014   #1
501

Windows 7 64bit
 
 
Bluescreen 0x0000000A, Video Related? During Startup

Hello,

I'm trying to fix a friend's computer that is having issues lately with getting a BSOD intermittently during start-up. I believe from what I've been able to look through that it is related to the video card in some way.

This is an asus rog laptop G72GX, with an nvidia gtx 260m video card.

The problem is, I've ran prime95 and furmax both for extended periods of time, and while I was able to get some pretty awesome temperatures out of the laptop while I ran these tests, I did not experience a single bluescreen. The only time the computer actually bluescreens is during startup, and only maybe 1 in 7 startups?

After a bluescreen, the computer might bluescreen for 2 or 3 times in a row during startup, before the startup will succeed and everything will continue on as normal. Booting into Hiren's and safe mode seems to work every time, but whether or not this is just luck or not remains to be determined.

I'm over my head, so now I leave it to the experts, hopefully you guys can help point me in the right direction. Is the video card just failing and there is nothing I can do? Or is there something more I can update/tweak to get this puppy working reliably for her again?


My System SpecsSystem Spec
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24 Oct 2014   #2
Computertech101

Windows 7 Home Premium 32 bit
 
 

.I would check the system memory,you can either test the memory by running memtest86 or test one chip at a time...
My System SpecsSystem Spec
24 Oct 2014   #3
501

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by Computertech101 View Post
.I would check the system memory,you can either test the memory by running memtest86 or test one chip at a time...
I have run memtest, it passed about 4 tests without a single failure on any of the cards.
My System SpecsSystem Spec
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24 Oct 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

A minimum of 8 passes is required to thoroughly test RAM - run it again using MemTest86+.

RAM - Test with Memtest86+
My System SpecsSystem Spec
25 Oct 2014   #5
501

Windows 7 64bit
 
 

Alright. It passed 9 passes overnight. Still no errors whatsoever, so it's not the ram.
My System SpecsSystem Spec
25 Oct 2014   #6
JBmorris

Windows Vista Business 32bit
 
 

What did the BSOD say? (example: Inaccessible_Boot_device) (example2: Page_Fault_in_nonpaged_area)
My System SpecsSystem Spec
25 Oct 2014   #7
JBmorris

Windows Vista Business 32bit
 
 

I think its... IRQL_NOT_LESS_OR_EQUAL am I correct?
My System SpecsSystem Spec
25 Oct 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

The last few dumps are flagging Norton, try getting rid of it and see how that works,

Code:
Unable to load image \SystemRoot\System32\Drivers\N360x64\1506000.020\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

Let us know how that works out for you.
My System SpecsSystem Spec
25 Oct 2014   #9
501

Windows 7 64bit
 
 

@JBMorris, yes that is the error that I was getting.

After uninstalling Norton, I have since restarted the computer about 20 times and have yet to get a bluescreen. I'll update if that changes, but appears that it was norton giving the issue.

Huzzah, more reasons to hate norton!
My System SpecsSystem Spec
25 Oct 2014   #10
JBmorris

Windows Vista Business 32bit
 
 

Quote   Quote: Originally Posted by 501 View Post
@JBMorris, yes that is the error that I was getting.

After uninstalling Norton, I have since restarted the computer about 20 times and have yet to get a bluescreen. I'll update if that changes, but appears that it was norton giving the issue.

Huzzah, more reasons to hate norton!
Try this, Reboot your computer, When it turns on again Press F8 rapidly until you see advanced boot options, select "last known good configuration". Hope this works....
My System SpecsSystem Spec
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