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Windows 7: BSOD during Startup (after Windows logo) at random times

25 Oct 2014   #1
GuoJungggg

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD during Startup (after Windows logo) at random times

I have been experiencing BSODs since 2013 on my laptop. It rarely happens but when the laptop heats up, it does. Currently, the situation is becoming worse and it always happens during startup. I remember seeing something called 'atikmpag.sys' when BSOD appears. I have tried the googling some fixes but they don't work.


My System SpecsSystem Spec
.
25 Oct 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum GuoJungggg,

There are no dumps in the zip to analyze.

Make sure your dump logging is enabled.
Quote:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).
Location of Dumps:
C:\Windows\minidump
Remove AVG for testing purpose. Replace it with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Make scans with the following:

Kaspersky TDSSKillerESET online scanner: Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Update the ATI drivers to the latest version available.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6143, 272.50 KB (279,040 bytes), 26-Jan-11 7:37 AM)
Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools: Post back results.
My System SpecsSystem Spec
26 Oct 2014   #3
GuoJungggg

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After installing the programs, I had to do a restart as instructed. Now I am no longer able to start up normally. The laptop screen also doesn't work. I'm currently using an external monitor. I'm stucked at 'Starting Windows' and the laptop restarts itself after some time. Is it possible to do the things above in safe mode?
My System SpecsSystem Spec
.

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 BSOD during Startup (after Windows logo) at random times




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