Bsod during ie8 mainly youtube - system sevice exception

NoelDP · 04 Nov 2014

There's something amiss here...

The SPPSVC service seems to be missing/disabled - as is the SPPUINotify service.
There are major problems with MSE.

We need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- in your own thread, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

ec34as · 08 Nov 2014

I do not have a COA for my machine as it was self built...

Code:

 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->
 
 
Validation Code: 50
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows 
Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 
00371-177-0000061-85952
Windows Product ID Type: 5
Windows License Type: 
Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{3B4136C8-D892-4D53-B8E8-5759BFC758C9}(1)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
 
Validation Diagnostic: 
Resolution Status: N/A
 
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002
 
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002
 
 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
 
OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office 
Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files 
(x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed
 
 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
 
 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{3B4136C8-D892-4D53-B8E8-5759BFC758C9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85952</PID><PIDType>5</PIDType><SID>S-1-5-21-1613958626-4176793348-974161920</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix 
Technologies, LTD</Manufacturer><Version>6.00 
PG</Version><SMBIOSVersion major="2" 
minor="2"/><Date>20080115000000.000000+000</Date></BIOS><HWID>ECE13907018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT 
Standard 
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product 
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft 
Office Professional Edition 
2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57496</Pid><PidType>14</PidType></Product></Products><Applications><App 
Id="15" Version="11" Result="114"/><App Id="16" Version="11" 
Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" 
Version="11" Result="114"/><App Id="1A" Version="11" 
Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" 
Version="11" 
Result="114"/></Applications></Office></Software></GenuineResults>  
 
 
 
Spsys.log Content: 0x80070002
 
 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514
 
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, RETAIL channel
Activation ID: 
e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00371-00170-177-000006-00-2057-7601.0000-2222014
Installation ID: 
000183851213499693969356100286363592762343611072014546
Processor Certificate 
URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine 
Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use 
License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product 
Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial 
Product Key: PW487
License Status: Notification
Notification Reason: 
0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted 
time: 08/11/2014 09:52:03
 
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:16:2014 
19:48
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:
 
 
 
HWID Data-->
HWID Hash Current: 
NAAAAAEABAABAAEAAQABAAAAAgABAAEA6GEoF+toGN0AaUjkmIeUR5jNWsfmmDDjroPMMQ==
 
 
OEM Activation 1.0 Data-->
N/A
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC 
table
Windows marker version: N/A
OEMID and OEMTableID Consistent: 
N/A
BIOS Information: 
  ACPI Table Name OEMID 
Value OEMTableID Value
 
APIC   IntelR  AWRDACPI
 
FACP   IntelR  AWRDACPI
 
MCFG   IntelR  AWRDACPI
 
SSDT   PmRef  Cpu0Ist
 
SSDT   PmRef  Cpu0Ist

NoelDP · 08 Nov 2014

The system is out of grace period - and unlicensed.
The installed Product Key is the Default Key - which can never be activated.

It also looks as if a hack has been used in an attempt to circumvent activation and validation requirements.

Do you actually own a license for Windows 7 Pro? if so, is it an Upgrade license, or a Full license?

Arc · 08 Nov 2014

NoelDP said:

The system is out of grace period - and unlicensed.
The installed Product Key is the Default Key - which can never be activated.

And that is why no BSOD analysis can do any better for you.

Activate windows using a genuine license as Noel guides.