Windows 7 Random bsod caused by tcpip.sys


  1. Posts : 2
    Windows 7 ultimate x64
       #1

    Windows 7 Random bsod caused by tcpip.sys


    As the title says.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    It appears to be a conflict between Malwarebytes Web Access Control and Norton Internet Security that is causing the network issue there.

    Update malwarebytes to the latest version (not the virus definition only). Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.

    Let us know for any further BSOD.

    We need to observe the situation, coz a lot of other unwanted programs are installed there.
    _______________________________________
    Code:
    BugCheck 19, {20, fffffa800a5f10e0, fffffa800a5f1100, 4020003}
    
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
    
    Followup: MachineOwner
    ---------
    Code:
    fffff880`0bd9e7d8  fffff880`07130fd0Unable to load image SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x79fd0
      My Computer


  3. Posts : 2
    Windows 7 ultimate x64
    Thread Starter
       #3

    Same error while surfing the net and starting windows.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    OK, uninstall Malwarebytes as a test. I think you use Malwarebytes pro?

    It will be just a test.

    And, disable the rest startup entries ... the Asrock bloatwares. They should not be installed at the first place.
    ______________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffffa800c657bd0, fffffa800c657bf0, 402000c}
    
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa800c657bd0, The pool entry we were looking for within the page.
    Arg3: fffffa800c657bf0, The next pool entry.
    Arg4: 000000000402000c, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310e100
    GetUlongFromAddress: unable to read from fffff8000310e1c0
     fffffa800c657bd0 Nonpaged pool
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  mbamservice.ex
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003009cae to fffff80002ed6c00
    
    STACK_TEXT:  
    fffff880`155fe258 fffff800`03009cae : 00000000`00000019 00000000`00000020 fffffa80`0c657bd0 fffffa80`0c657bf0 : nt!KeBugCheckEx
    fffff880`155fe260 fffff880`01b290bd : 00000000`00000008 00000000`00000004 00000000`676e7049 fffffa80`0a71cc4a : nt!ExDeferredFreePool+0x12da
    fffff880`155fe310 fffff880`0180a04a : 00000000`00000000 fffff880`018060c3 00000000`00000000 fffffa80`0af038a0 : tcpip!IppInspectBuildHeaders+0x65d
    fffff880`155fe5f0 fffff880`14b7412d : 00000000`00000000 00000000`00000014 00000000`00000000 fffffa80`098ab380 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x20a
    fffff880`155fe690 00000000`00000000 : 00000000`00000014 00000000`00000000 fffffa80`098ab380 fffffa80`098ab394 : mwac+0x612d
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    fffff880`0180a04a 85c0            test    eax,eax
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: fwpkclnt
    
    IMAGE_NAME:  fwpkclnt.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50e4f5c8
    
    IMAGE_VERSION:  6.1.7601.18042
    
    FAILURE_BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    
    BUCKET_ID:  X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x19_20_fwpkclnt!fwpsconstructipheaderfortransportpacket0+20a
    
    FAILURE_ID_HASH:  {863e217f-0693-d7a3-6d21-a4c5a3f57698}
    
    Followup: MachineOwner
    ---------
      My Computer


 

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