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Windows 7: Crashing and memory dump problem

03 Nov 2009   #1

win 7
 
 
Crashing and memory dump problem

Hey, I've been having crashes pretty often. It is mostly random where and when it occurs. I'll be using normally and it will just BSOD and memory dump then restart.


My System SpecsSystem Spec
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03 Nov 2009   #2

7600.20510 x86
 
 

Update wireless adapter driver.
My System SpecsSystem Spec
03 Nov 2009   #3

win 7
 
 

Thanks!
My System SpecsSystem Spec
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03 Nov 2009   #4

7600.20510 x86
 
 

Is that a "thanks" for advice or "thanks" for fixing?

You're welcome in either case.
My System SpecsSystem Spec
04 Nov 2009   #5

win 7
 
 

I went to Intel's website and ran the driver update and it installed the new one. So far so good!
My System SpecsSystem Spec
06 Nov 2009   #6

win 7
 
 

Bad news. Another BSOD. Any suggestions?

I can't figure out how to zip the new .dmp it says "file not found or no read permissions."

Help!
My System SpecsSystem Spec
06 Nov 2009   #7

Win7x64
 
 

Quote   Quote: Originally Posted by 6027 View Post
Bad news. Another BSOD. Any suggestions?

I can't figure out how to zip the new .dmp it says "file not found or no read permissions."

Help!
Copy the minidump(s) to another location on your machine before attempting to zip them up.
My System SpecsSystem Spec
06 Nov 2009   #8

win 7
 
 

Okay. here are the latest. Could you have a look please?
My System SpecsSystem Spec
06 Nov 2009   #9

Win7x64
 
 

Quote   Quote: Originally Posted by 6027 View Post
Okay. here are the latest. Could you have a look please?
Uncanny. Two similar problems in a row, albeit in different drivers. Try to find and install any updated Windows 7-compatible versions of this NIC driver:

Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
Image name: NETw5s64.sys
Timestamp: Wed Sep 16 05:40:39 2009 (4AAFEDB7)

Also, update your BIOS and chipset drivers.

The direct cause of the crash is NETw5s64.sys having a little sleep (going inactive) to the point where the OS loses patience, but it's more difficult to tell whether the driver is just buggy, or whether the BIOS needs an update, or whether the NIC hardware is borked.

If all else fails, using a different NIC (with a different driver) will almost certainly do the trick.
My System SpecsSystem Spec
06 Nov 2009   #10

7600.20510 x86
 
 

I think it's the driver. Not from knowledge of the specific cause. Rather because I've seen it on at least 5 machines in the last week or so. Has to be a buggy driver imho with odds like that.

Could also be on all machines needing bios update as H2SO4 also says. I forget off the top of my head which make/model they were.
My System SpecsSystem Spec
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 Crashing and memory dump problem




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