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Windows 7: BSOD when connecting USB 3.0 Kingston DataTraveler 16 GB pen drive

28 Oct 2014   #1
Naveen87

Windows 7 Professional 64bit
 
 
BSOD when connecting USB 3.0 Kingston DataTraveler 16 GB pen drive

Dear All,

When I try to connect my USB 3.0 Kingston DataTraveler 16 GB pen drive to my HP ProBook 4530s laptop it says device driver is installing but then BSOD happens before completion of driver installation. I tried it in another laptop and the pen drive works fine. I have Renesas USB 3.0 utility in my laptop and I've installed latest version from HP site but BSOD still happens. As I can see from the blue screen the cause maybe due to "partmgr.sys". Can somebody help me with this please? Thanks in advance. Logs are attached.


My System SpecsSystem Spec
.
30 Oct 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\Naveen87\SF_28-10-2014\102814-70340-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03655000 PsLoadedModuleList = 0xfffff800`03898890
Debug session time: Tue Oct 28 22:46:11.754 2014 (UTC + 6:00)
System Uptime: 0 days 0:06:53.769
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88000e54079, fffff880033a08a8, fffff880033a0100}

*** WARNING: Unable to verify timestamp for MfeEpePc.sys
*** ERROR: Module load completed but symbols could not be loaded for MfeEpePc.sys
Probably caused by : partmgr.sys ( partmgr!PmGlobalDispatch+69 )

Followup: MachineOwner
---------
McAfee is known to cause BSOD's. Uninstall McAfee and other antivirus software that you have fora test. Replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other internet security software. Malwarebytes is a great combo to MSE. They are free and lightweight.

Also uninstall your existing Antivirus software before you install MSE.

Good and Free system security combination.

warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Perform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

Upload a screenshot of your hard disk using Crystal Disk Info.
My System SpecsSystem Spec
31 Oct 2014   #3
Naveen87

Windows 7 Professional 64bit
 
 

Thank you very much for your reply KOOLKAT77. Kinda busy in past few days. I'm trying your suggestions now.
My System SpecsSystem Spec
.

02 Nov 2014   #4
Naveen87

Windows 7 Professional 64bit
 
 

I solved it. The culprit is HP ProtectTools Drive Encryption utility which uses McAfee Endpoint Encryption module. After uninstalling HP ProtectTools Drive Encryption, all is well. Thanx KOOLKAT77. You are a lifesaver.
My System SpecsSystem Spec
02 Nov 2014   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for posting back, good luck!
My System SpecsSystem Spec
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 BSOD when connecting USB 3.0 Kingston DataTraveler 16 GB pen drive




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