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Windows 7: Uninstalling Internet Explorer 11 as it's causing BSOD

30 Oct 2014   #1
BusDoctor

Windows 7 Home Premium 64 Bit
 
 
Uninstalling Internet Explorer 11 as it's causing BSOD

Heya,
I'll try to be as detailed as I can but if I miss anything important just let me know.

I'm running Windows 7 Home Premium x64 on a HP DV7-6108TX specs are;
  • CPU: Intel Core i7 2630QM @ 2GHz
  • RAM: 8GB 1600MHz
  • Graphics: AMD Radeon HD 6770M

The problem I'm encountering is blue screens caused by what seems to be some kind of incompatibility between IE and the intel graphics driver. I'm getting PAGE_FAULT_IN_NONPAGED_AREA blue screens, faulting module is igdpmd64.sys. At first I assumed it was RAM, so I tested some new RAM with the same specs and some old 4GB 1600MHz RAM that I know was working fine and ran into the same problem. I also tried reinstalling both the base graphics driver and Radeon graphics driver from scratch to eliminate that as a possiblity.

With some reading it seems the DV line has a problem with a windows update that was causing this issue that is related to IE10. This particular update isn't installed so it led me to test IE11 as the cause. I stress tested the computer with multiple IE windows open and the BSOD would occur generally within 3 hours (tested 5 times), sometimes quickly sometimes toward the end of the period. Next I tried running the same stress test with multiple Chrome windows, the laptop ran fine for 18 hours straight, upon opening IE it crashed almost instantly.

I want to try reverting IE to IE9 just to avoid programs that use IE as a background process (such as Skype) from causing the BSOD. I've tried all the typical things for uninstalling IE such as:
  1. Installed updated -> Internet Explorer 11 -> Uninstall; fails saying an error has occured, not all of the updates have been uninstalled.
  2. Using CMD
    Code:
    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart
    completes without errors but doesn't actually achieve anything, tried with and without a restart after successful completion.
  3. Adding DWORD value InstalledByUser to Internet Explorer registry and attempted both of the above again.
  4. Reinstalling; Unable to as I "already have a more up to date version"

The current version of IE I'm running is KB2929437 which I believe is the most up to date.


Any ideas on other ways I can revert IE back?


My System SpecsSystem Spec
.
31 Oct 2014   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Please read this carefully and upload the required information,
Blue Screen of Death (BSOD) Posting Instructions
Also post which security suites you use and any third party cleaners have been used and installed/ prior security suites...
Cheers.
My System SpecsSystem Spec
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 Uninstalling Internet Explorer 11 as it's causing BSOD




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