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Windows 7: BSOD BCCode 4e after IE10 crash

02 Nov 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
BugCheck D1, {fffff980217f2ff8, 2, 0, fffff880040059f9}

*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : psinknc.sys ( psinknc+59f9 )

Followup: MachineOwner
---------
Uninstall Panda Free Antivirus. Use the tool available here to do it: Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know for any further BSOD.


My System SpecsSystem Spec
.
02 Nov 2014   #12
SJesMe

Windows 7 Premium x64 SP1
 
 

Well that resulted in a hot mess. ESET removal tool found "something" it could not remove and suggested it be removed manually. I used the Panda Uninstaller and got a BSOD when the uninstaller initiated a reboot. After shutting it down cold, OS pointed me to repair ... couldn't repair so did a restore.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 93
BCP1: 0000000000000220
BCP2: FFFFF8A0000019E0
BCP3: FFFFF8A000003880
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110214-23930-01.dmp
C:\Users\Sharon\AppData\Local\Temp\WER-46909-0.sysdata.xml

Dump File:

Attachment 339084

Not sure where I'm at now so I'll retry Panda removal later.
My System SpecsSystem Spec
02 Nov 2014   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by SJesMe View Post
Well that resulted in a hot mess. ESET removal tool found "something" it could not remove and suggested it be removed manually. I used the Panda Uninstaller and got a BSOD when the uninstaller initiated a reboot. After shutting it down cold, OS pointed me to repair ... couldn't repair so did a restore.
I think you have done something wrong there. The link that I supplied you should bring you to this place
Attachment 339086
And you should have taken the highlighted one, resulting this download....
Attachment 339087
Now the restore got Panda nicely back there where it was.
Code:
Start Menu\Programs\Panda Free Antivirus
So you have to do the process again.

But, the present problem is the display driver.
Code:
BugCheck 93, {220, fffff8a0000019e0, fffff8a000003880, 1}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e5e27 )

Followup: MachineOwner
---------
The applied driver is not a good one.
Code:
    Image name: nvlddmkm.sys
    Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
Uninstall the installed display driver using Display Driver Uninstaller.

Then download and install 340.52 WHQL.

Follow NVIDIA Drivers - Avoid Problems to have a perfect and clean driver installation.
Let us know for any further issue.
My System SpecsSystem Spec
.

02 Nov 2014   #14
SJesMe

Windows 7 Premium x64 SP1
 
 

Sunday = family stuff ... sorry for delay.

Ok so if I understand you, we are now NOT worried about Panda ... or shall I still attempt another uninstall with the Panda uninstaller? Perhaps I was unclear above ... when ESET AV remover suggested a manual uninstall I DID use the Panda Uninstaller which you have highlighted. It resulted in the BSOD. Shall I try it again?

I will attempt to uninstall / change up the NVidia driver per your instructions in the meantime.

Also, there was yet another BSOD (after the restore I think, but I was pretty fuzzy by that hour so I'm not sure):

Attachment 339169

I'll keep you posted. Thank you for your patience with this ... mine's about run out!

Edit Update: I couldn't download the Display Driver Uninstaller ... each version I tried was reported as "Error. This download link is invalid."

Shall I simply follow the instructions at NVIDIA Drivers - Avoid Problems and hope for the best?
My System SpecsSystem Spec
03 Nov 2014   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, attempt another uninstallation of Panda.

And, try DDU from here: Display Driver Uninstaller (DDU) 13.5.1.0
My System SpecsSystem Spec
03 Nov 2014   #16
SJesMe

Windows 7 Premium x64 SP1
 
 

Uninstalled Panda but there's a whole folder of stuff left. Installed the new nVidia driver with no issues. HOWEVER, now I can ONLY get to google (home page) on the net. Thus, I am writing from a working laptop to let you know I intend to do a clean install on that miserable desktop. This will be from a bootable .iso from digitalriver rather than the factory oem junk. Wish me luck; otherwise, I will end up with a rather expensive paperweight.

Now to find the drivers ...
My System SpecsSystem Spec
03 Nov 2014   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by SJesMe View Post
I am writing from a working laptop to let you know I intend to do a clean install on that miserable desktop. This will be from a bootable .iso from digitalriver rather than the factory oem junk. Wish me luck; otherwise, I will end up with a rather expensive paperweight.
A perfect decision, I must to say. Go for it.

Then, dont install craps like Panda or ASC anymore.

Quote   Quote: Originally Posted by SJesMe View Post
Now to find the drivers ...
Get the Chipset, LAN and Audio drivers (and not the SATA, it will not be needed) from here: Support For 760GM-P23 (FX)

To get a perfect clean reinstall, which will be driver complete itself and will maximize the native performance of windows, follow it: Clean Reinstall - Factory OEM Windows 7

All the best.
My System SpecsSystem Spec
03 Nov 2014   #18
SJesMe

Windows 7 Premium x64 SP1
 
 

Yes ... found that site and saved to dvd with extra save to external HDD. Question: after Win7 install, do I let WinUpdate do it's thing first or install Lan, chipset, audio and NVidia drivers (in that order I think) and THEN go to WinUpdates?
My System SpecsSystem Spec
03 Nov 2014   #19
techquest

windows ultimate x64
 
 

Have you ever tried Advanced SystemCare7.

When you use its uninstaller utility it does a deep uninstall and clears all the stuff associated with an application. Beside a whole lot else when you run the care and stuff from the toolbox tab.
My System SpecsSystem Spec
03 Nov 2014   #20
SJesMe

Windows 7 Premium x64 SP1
 
 

As for the current installation, it is total garbage at this point. I will keep your recommendation in mind once I get a working installation in the event I need to uninstall anything in the future. Revo Uninstaller Pro is nice as well but for the fact that it's a pay-fer after the trial.
My System SpecsSystem Spec
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 BSOD BCCode 4e after IE10 crash




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