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Windows 7: BSOD playing WoW, error 0x0000009F and 0x00000116

02 Nov 2014   #11
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok hang on I will ask.
John


My System SpecsSystem Spec
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02 Nov 2014   #12
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Yoshi, can you give any more information about when it happens and under what circumstances. For example, is it while performing a specific task, or using a specific program? Have you added any new hardware or software just before it began?

The last BSOD was a Video TDR error and was a code 116 which is always a graphics error. What it means is the graphics driver crashed and did not recover in time, which is what a TDR error means (Time Delay and Response) This is quite common in laptops with switchable graphics and is usually caused when the drivers are switching between the Internal graphics and a dedicated GPU.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801345d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd23c84, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
One of the biggest problems is that each Vendor has specific implementation of the switching and almost all are a little different. In most cases, a driver from Nvidia does not seem to work.

The rest of yours that I checked were a stop code 9F, which is a driver power state failure and they list different drivers, but almost always, the graphics driver is listed somewhere.

Code:
iusb3xhc
start             end                 module name
fffff880`0522f000 fffff880`052f3000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Thu Jan 05 05:54:45 2012 (4F058F85)
    CheckSum:         000C5CCE
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
But later in the stack was

Code:
igdkmd64
start             end                 module name
fffff880`05009000 fffff880`053c2000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri May 16 23:17:35 2014 (5376E2DF)
    CheckSum:         0039E1ED
    ImageSize:        003B9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is your internal Graphics adaptor.

Also listed was a Windows Update driver which I believe was a victim and not a cause.
Code:
ACPI
start             end                 module name
fffff880`00ee0000 fffff880`00f37000   ACPI       (pdb symbols)          c:\symcache\acpi.pdb\4CCAFC55779D45F49D63AD1C8D245D701\acpi.pdb
    Loaded symbol image file: ACPI.sys
    Mapped memory image file: c:\symcache\ACPI.sys\4CE7929457000\ACPI.sys
    Image path: ACPI.sys
    Image name: ACPI.sys
    Timestamp:        Sat Nov 20 03:19:16 2010 (4CE79294)
    CheckSum:         0005ACF6
    ImageSize:        00057000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ACPI.sys
    OriginalFilename: ACPI.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  ACPI Driver for NT
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Could you please do a clean install of both your dedicated graphics driver and your integrated graphics driver and see if that makes a difference in your problem?

Failing that is making a choice of whether to disable either your internal or dedicated graphics . The trade off is that your dedicated graphics will give you better graphics, but it will also cut down your battery life.
My System SpecsSystem Spec
04 Nov 2014   #13
yoshiNeedsHelp

Windows Home 7 Premium 64bit
 
 

I get the 0x116 within 5 seconds of starting any game. I will try uninstalling and reinstalling the driver. Thanks for the help!

Yoshi
My System SpecsSystem Spec
.

04 Nov 2014   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by yoshiNeedsHelp View Post
Thanks for the reply. I have the latest driver already, it updated a couple weeks ago, on 10/22. It is nVidia GeForce GTX 675M, driver 344.48
I had a discussion with Arc a while back re: Game Ready and he suggested that the member use a previous version. This was a different issue on a different machine and probably a different card. At that time, the previous version for that driver had no mention of Game Ready in the release note or on the download page.

The 344.48 version to be a Game Ready version, although the 340.52 mentions game ready on the download page.

If essenbe's suggestions don't get your machine healthy, you might try the 340.52 driver
GeForce 340.52 - WHQL

Please follow one solution path at a time - it makes trouble shooting an issue easier.

Bill
.
My System SpecsSystem Spec
04 Nov 2014   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Thanks for the help, Bill.
My System SpecsSystem Spec
04 Nov 2014   #16
yoshiNeedsHelp

Windows Home 7 Premium 64bit
 
 

I did a clean install of both graphics cards, and that solved my problem for about 4-5 hours. Then, when I turned on my computer after shutting it down for the night, I started getting 116 errors again, but this time after about 5mins into a game. I will try the old driver now.

As a side note, I tried nVidia drivers 344.48 and 344.60 (released today) and neither solved my issue. Also, the .dmps from today's crashes were not created
My System SpecsSystem Spec
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