Hi
i recently bought a second hand alienware and i am constantly getting driver power state failure bsod
is this the code you need for someone clevere than me to tell me whats causing the problem
9f
BCP1: 0000000000000003
BCP2: FFFFFA800D619A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA801392F560
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
thanks in advance
btw iv updated drivers and bios from dell and ran the diagnostics checks the last bluescreen analyzer is this
0x0000009F_0x0000000000000003__0xFFFFFA800D595A10__0xFFFFF80000B9C3D8__0xFFFFFA8012C68A90_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5B3A10__0xFFFFF80000B9C3D8__0xFFFFFA801265FB40_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5D5060__0xFFFFF80000BA2748__0xFFFFFA80125D4490_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800F9F1E10__0xFFFFF80000B9C3D8__0xFFFFFA8012AB9C60_C__Windows _system32_drivers_hdaudbus_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D618060__0xFFFFF80000B9C3D8__0xFFFFFA8011AFE1B0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D614A10__0xFFFFF80004157748__0xFFFFFA8013485400_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D5D9A10__0xFFFFF80000B9C3D8__0xFFFFFA8012A47CA0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D617060__0xFFFFF80000BA2748__0xFFFFFA80128E54D0_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D597A10__0xFFFFF80000B9C3D8__0xFFFFFA801262B200_C__Windows _system32_drivers_pci_sys, 0x0000009F_0x0000000000000003__0xFFFFFA800D610A10__0xFFFFF80000B9C3D8__0xFFFFFA800D7FA800_C__Windows _system32_drivers_pci_sys
No .dmp file present to look at the issue.
Please do the following:
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable
Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.
I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create
If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
Do NOT run CCleaner until further notice - it deletes the .dmp files.
iv ran the verifier and it kept crashing before windows had a chance to load so i manged to use system restore to get it working again.
hopefully iv done it right this time iv ran the dm tool and results should be attached
thank you:)
Ensure all available Windows updates are installed.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa800f9be970, fffff80000b9c3d8, fffffa80125e0820} Probably caused by : HDAudBus.sys Followup: MachineOwner --------- 0: kd> !irp fffffa80125e0820 Irp is active with 9 stacks 7 is current (= 0xfffffa80125e0aa0) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 16, 0] 0 0 fffffa800f9be970 00000000 fffff88004d69510-fffffa800f9c4d00 \Driver\HDAudBus portcls!PowerIrpCompletionRoutine Args: 00000000 00000000 00000000 00000002 >[ 16, 2] 0 1 fffffa800f9c4bb0 00000000 00000000-00000000 pending \Driver\HdAudAddService Args: 00014400 00000001 00000001 00000002 [ 16, 2] 0 e1 fffffa800da51e30 00000000 00000000-00000000 pending \Driver\ksthunk Args: 00014400 00000001 00000001 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa8013674a10
Update the Intel USB driver from here:Code:fffff800`00b9c508 00000000`00000011 fffff800`00b9c510 fffff880`0487ae80Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iusb3xhc.sys *** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys iusb3xhc+0x7ae80 fffff800`00b9c518 00000000`00000000 . fffff880`04800000 fffff880`048c4000 iusb3xhc T (no symbols) Loaded symbol image file: iusb3xhc.sys Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys Image name: iusb3xhc.sys Timestamp: Fri Jan 27 20:05:28 2012 (4F226FE0) CheckSum: 000C193B ImageSize: 000C4000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
https://downloadcenter.intel.com/
many thanks golden
i have ran the updater,it updated 2 drivers bluetooth and wireless,it did say some componanants were not installed.
do i now run verifier again?
hi golden,iv ran the verifier again and it kept crashing before windows would load so i had to restore again.
iv attached the new file
ps thanks for your help with this
OK. There aren't any new .dmp files, so I can't add much. All I can suggest is to see whether you can update the drivers for this device:
Then use the system as normal. If it BSOD's again, re-run the DM Log Collector Tool and upload a fresh ZIP file.Code:Name Bluetooth Audio Manufacturer Intel Corporation Status OK PNP Device ID BTHENUM\{747413E4-F767-414F-A0C1-6CC1AA9D054C}_LOCALMFG&0000\8&3128DDFC&0&000000000000_00000002 Driver c:\windows\system32\drivers\btmaud.sys (2.0.0.128, 50.50 KB (51,712 bytes), 30/11/2011 11:19)
Quote