BSOD while computer is idle

chuvalo · 02 Nov 2014

Hello

I'm writing to see if you can provide troubleshooting assistance with daily BSOD events I'm getting on my computer. They've been happening over the past week-2 weeks, primarily when the computer has been idle (i.e. at night, when I have been at work). I primarily use this machine for browsing the internet, listening to music. I've reviewed many of the forum entries to try and initially resolve the problems myself (updating drivers, virus scan, checking RAM, hard drive check, etc) but to no avail. I've attached the zip file as requested in your instructions as well as providing my system specs. I'm interested to see if this is a hardware or software issue. I appreciate your assistance. Thanks.

koolkat77 · 02 Nov 2014

Welcome to the forum.

Please remove Spybot from the system.

Code:

Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Update this driver to its latest version or roll back to a previous one

Rt64win7.sys Driver Reference Table

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\PETER-PC-Sun_11_02_2014__82214_84\110214-118264-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`14f67022?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9a500?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`02e5a000 PsLoadedModuleList = 0xfffff800`0309d890
Debug session time: Sun Nov  2 13:38:20.502 2014 (UTC + 6:00)
System Uptime: 0 days 18:21:57.444
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
.............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80069faa10, fffff80000b9a518, fffffa800ab54e10}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80069faa10, Physical Device Object of the stack
Arg3: fffff80000b9a518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800ab54e10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f06000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA0FB0

STACK_TEXT:  
fffff800`00b9a4c8 fffff800`02f3f8d2 : 00000000`0000009f 00000000`00000003 fffffa80`069faa10 fffff800`00b9a518 : nt!KeBugCheckEx
fffff800`00b9a4d0 fffff800`02eda85c : fffff800`00b9a600 fffff800`00b9a600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9a570 fffff800`02eda6f6 : fffff800`03080140 00000000`0040abbe 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a5e0 fffff800`02eda5de : 00000099`f11159f5 fffff800`00b9ac58 00000000`0040abbe fffff800`0304ea48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9ac30 fffff800`02eda3c7 : 00000026`fcf986c1 00000026`0040abbe 00000026`fcf9867e 00000000`000000be : nt!KiTimerExpiration+0x1be
fffff800`00b9acd0 fffff800`02ec78ca : fffff800`0304ae80 fffff800`03058cc0 00000000`00000000 fffff880`04ede588 : nt!KiRetireDpcList+0x277
fffff800`00b9ad80 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ad40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800ab54e10
Irp is active with 3 stacks 2 is current (= 0xfffffa800ab54f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008515050 00000000 fffff8000311c210-fffffa800e359e30 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800e359e30    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`04203000 fffff880`042eb000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Jun 17 17:59:14 2014 (53A02D92)
    CheckSum:         000F561E
    ImageSize:        000E8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4