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Windows 7: Driver Power State Failure BSOD

04 Nov 2014   #1
doit686868

windows 7 home premium x64
 
 
Driver Power State Failure BSOD

Hello forum. My wife has a Dell Inspiron 15r 5010. Win 7 Home Premium x64. Yesterday she had a BSOD. I have followed your posting guidelines and hope that I have everything attached that you will need. She will go nuts if she isnt able to play her games lol Thank you in advance for your time and suggestions.


My System SpecsSystem Spec
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05 Nov 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One of the most clear cut crash dumps I have ever seen.
Code:
FAULTING_MODULE: fffff8800aacc000 tap0901
It is used by two things. Comodo, and some VPN clients.

If you have (a glance at your system says that you have) such programs installed, uninstall them and see how it goes.

Let us know the result.
My System SpecsSystem Spec
05 Nov 2014   #3
doit686868

windows 7 home premium x64
 
 

Thank you for your reply archie. I do have both items. Comodo dragon browser, and a licensed version of CyberGhost VPN. Comodo products I can live without, but CyberGhost is a bit more difficult. Is there anything I can do to make my wifes computer more stable and leave CyberGhost in? (change drivers, turn on or off certain services? etc)
My System SpecsSystem Spec
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06 Nov 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

VPNs are sometimes problematic. Not for every computers, but some of them cannot take a VPN installed. I dont know why.

The best that you can do is to install the latest version of the VPN again and observe how it goes. If it still BSODs, that is a bad luck.
My System SpecsSystem Spec
06 Nov 2014   #5
doit686868

windows 7 home premium x64
 
 

Thank you again for you research and time. People like you and brink and everyone else that contributes here make this family of forums the best on the net.
I have removed all comodo products from the laptop, I have made sure that CyberGhost is the latest version and all drivers are up to date. Now I will just have to wait and see. Thank you again
My System SpecsSystem Spec
06 Nov 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Wait and observe. I want to hope that there will not be any more BSOD, but if it occurs, report us.
My System SpecsSystem Spec
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 Driver Power State Failure BSOD




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