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Windows 7: BSOD on Startup of PC SYSTEM_SERVICE_EXCEPTION and NTFS.sys

10 Nov 2014   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Another BSOD pointing towards the memory issue, but you reported that the tests found nothing.

In this situation it would be the best that you perform a clean reinstall. If any undiscovered driver is causing the issue, that will be supposed to be rectified by it. And if the BSODs does not stop, we have to understand that it is the hardware that is the problem.


My System SpecsSystem Spec
.
11 Nov 2014   #12
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Another BSOD pointing towards the memory issue, but you reported that the tests found nothing.

In this situation it would be the best that you perform a clean reinstall. If any undiscovered driver is causing the issue, that will be supposed to be rectified by it. And if the BSODs does not stop, we have to understand that it is the hardware that is the problem.
I'm planning on getting an ssd (samsung 840 evo 120) for Christmas. I'd rather wait until then since I'm planning on running windows off of that. Quick question to prepare before hand, I just realized I have an OEM version of windows 7, will I run into any problems reinstalling or activating it since I read something about OEMs only being able to be installed on one PC at a time.
My System SpecsSystem Spec
11 Nov 2014   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A desktop with OEM license means it is system builder license. All versions of windows (OEM or retail) can be used on a single machine at a time. The main feature of OEM that the license is tagged with the motherboard.

You can use a retail license for activating windows installations on different machines, but not at the same time. Whereas an OEM license is for activating a single machine only, using the unique motherboard.

You are putting a new disc only, with the same motherboard. So activation will not be any problem after installation.
My System SpecsSystem Spec
.

06 Jan 2015   #14
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
A desktop with OEM license means it is system builder license. All versions of windows (OEM or retail) can be used on a single machine at a time. The main feature of OEM that the license is tagged with the motherboard.

You can use a retail license for activating windows installations on different machines, but not at the same time. Whereas an OEM license is for activating a single machine only, using the unique motherboard.

You are putting a new disc only, with the same motherboard. So activation will not be any problem after installation.
Hey Arc, it's been a while but I got a new SSD recently and performed a clean install of Windows 7 onto it. However I still seem to be having that BSOD on startup issue. I recently got a SYSTEM_SERVICE_EXCEPTION and a Stop 0x00000024. Any suggestions on how to fix it?
My System SpecsSystem Spec
06 Jan 2015   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
06 Jan 2015   #16
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
sorry for the late reply I just got back from school. Anyways here are my minidumps using the DM Log Collector!
My System SpecsSystem Spec
07 Jan 2015   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Another clueless BSOD. Better we start from the old tests again.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
03 Feb 2015   #18
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Another clueless BSOD. Better we start from the old tests again.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
Hey Arc, sorry for the EXTREMELY late reply but I got caught up with some school work and other activities in life. Anyways, this issue is kinda scaring me a bit more now because I just recieved a BSOD while browsing the web, which is something that has never happened before. I used BlueScreenView to save my minidump as a text file but seeing as how its the only minidumo I have aside from the one I showed you before I will post it here:
==================================================
Dump File : 020315-5943-01.dmp
Crash Time : 2/3/2015 6:25:46 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`08cf88f8
Parameter 3 : fffff880`08cf8150
Parameter 4 : fffff800`02c968d0
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+4211
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+76e80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\020315-5943-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 352,013
Dump File Time : 2/3/2015 6:26:49 PM
==================================================

Anyways, I am EXTREMELY sorry about these frequent posts and late replies. I just keep getting put into situations that I have to focus more on forget to comment back. I apologize if this is inconvenient for you.
My System SpecsSystem Spec
04 Feb 2015   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you report a BSOD, please do it following the Blue Screen of Death (BSOD) Posting Instructions .... otherwise we have nothing in hand.
My System SpecsSystem Spec
04 Feb 2015   #20
cav

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by Arc View Post
If you report a BSOD, please do it following the Blue Screen of Death (BSOD) Posting Instructions .... otherwise we have nothing in hand.
I used SF Diagnostic Tool. Here is my file
My System SpecsSystem Spec
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 BSOD on Startup of PC SYSTEM_SERVICE_EXCEPTION and NTFS.sys




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